14 Replies Latest reply on Aug 16, 2017 6:23 AM by WiscoLori

    RoboHelp 2015 Errors Due to Windows 10 Security Updates

    WiscoLori Level 1

      Hi,

      Has anyone else encountered errors when generating RoboHelp 2015 WebHelp with Windows 10?  I have installed all patches/updates for RH 2015.  This occurred after installing a Windows 10 Security Update.  RoboHelp is installed on my hard drive and my files are generated there as well.  I called Adobe and they were not helpful.  We are a small company and our IT Support also is struggling to figure this out.  I had this error a week or so ago...a Windows update broke it...then the next Windows update fixed it.  But the newest Windows update installed last Friday Aug. 11, 2017 broke it again.  Un-installing the security update did not fix it.  Below is the error message from the Application Event Viewer.  Thanks, Lori

       

       

      Faulting application name: RoboHTML.exe, version: 12.0.4.460, time stamp: 0x581aee66

       

      Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580efaf8

       

      Exception code: 0xc0000374

       

      Fault offset: 0x000dc799

       

      Faulting process id: 0x24dc

       

      Faulting application start time: 0x01d31500c874c772

       

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 2015\RoboHTML\RoboHTML.exe

       

      Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

       

      Report Id: 282cc317-ee30-451d-9958-0b62ad3fef68

       

      Faulting package full name:

       

      Faulting package-relative application ID:

       

      Log Name:      Application

      Source:        Application Error

      Date:          8/14/2017 8:26:15 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      OPTI990-8.lakeco.com

      Description:

      Faulting application name: RoboHTML.exe, version: 12.0.4.460, time stamp: 0x581aee66

      Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580efaf8

      Exception code: 0xc0000374

      Fault offset: 0x000dc799

      Faulting process id: 0x24dc

      Faulting application start time: 0x01d31500c874c772

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 2015\RoboHTML\RoboHTML.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

      Report Id: 282cc317-ee30-451d-9958-0b62ad3fef68

      Faulting package full name:

      Faulting package-relative application ID: