24 Replies Latest reply on May 2, 2018 10:56 AM by ProDesignTools

    What exactly happens to the apps if I cancel creative cloud?

    dgolubov Level 1

      I've had creative cloud for 2 years as a student.  From September I'm no longer able to afford this.  I'm wondering what will happen to all the apps installed on my desktop once that expires? (Lightroom, photoshop, premiere Pro, etc).

       

      I was under the impression I'd get to keep them but no longer get software updates or support once I stop subscribing.  Is this the case, or will I just be unable to use any of the apps?  If so this seems incredibly unfair, if I had bought the CDs (like it used to be) I'd get to keep the older versions but no longer have support.

       

      Please clarify.

        • 1. Re: What exactly happens to the apps if I cancel creative cloud?
          John T Smith Adobe Community Professional & MVP

          A software subscription (from any company) is like a car lease... stop paying and you stop using

           

          So, if you cancel your subscription, the programs will stop working

           

          Photoshop/Premiere Elements are purchased with a serial number

          1 person found this helpful
          • 2. Re: What exactly happens to the apps if I cancel creative cloud?
            Nancy OShea Adobe Community Professional & MVP

            The Creative Cloud software will stop working when you quit paying but you won't lose your work files.  The work you produced is yours to keep.

             

            Nancy

            1 person found this helpful
            • 3. Re: What exactly happens to the apps if I cancel creative cloud?
              dgolubov Level 1

              Your analogy fails because it's actually possible to keep a leased car after a certain amount of time.

               

              And so it would make perfect sense to keep the software but not get any new upgrades or support, just like you would with your car analogy, you just keep the old model, instead of getting an upgraded model.  Just like it happens with other software and also the old model of buying the CD then being FREE to choose whether to pay a subscription to get upgrades/support.

               

              So, another unsatisfied soon to be ex-customer.  Well done.

              • 4. Re: What exactly happens to the apps if I cancel creative cloud?
                dgolubov Level 1

                And why do I have FOUR different versions of, let's say Adobe Photoshop on my Adobe folder?  Will all of those get wiped out once license expires or will they just sit there, locked?  Does that mean I had FOUR cars during my lease period?

                 

                2017-08-15_1102.png

                • 5. Re: What exactly happens to the apps if I cancel creative cloud?
                  Nexahs1138 Level 3

                  It'a also illegal to keep a leased car after it expires, the company will send a bailiff to take the car away.

                   

                  Your analogy fails because if that was the case then everyone could cancel a subscription after a month and never pay again after getting it for <50 quid.

                   

                  I'm sure Adobe will miss you terribly, good luck getting a job without having those apps though.

                   

                  As Nancy already stated, those folders will stay there, along with all your work, you just won't be able to make any changes to them.

                  • 6. Re: What exactly happens to the apps if I cancel creative cloud?
                    Per Berntsen Adobe Community Professional

                    Lightroom will to some extent continue to work after you cancel your subscription.

                    You will still be able to edit metadata, print and export, but the Develop and Map modules will be disabled.

                    1 person found this helpful
                    • 7. Re: What exactly happens to the apps if I cancel creative cloud?
                      dgolubov Level 1

                      So, my question still remains, what exactly happens to all the installed software (Apps, as Adobe calls it) I currently have on my computer once subscription is cancelled?  Does it get deleted or something else (disabled?).  This is what's on my Program Files/Adobe folder...

                       

                      2017-08-15_1102.png

                      • 8. Re: What exactly happens to the apps if I cancel creative cloud?
                        Per Berntsen Adobe Community Professional

                        The programs will not uninstall, but you can uninstall them if you like.

                        If you keep them installed, they will start working again if you restart your subscription.

                        3 people found this helpful
                        • 9. Re: What exactly happens to the apps if I cancel creative cloud?
                          dgolubov Level 1

                          I've already paid more than £400 for Adobe and that's a large sum of money, I should get to keep what I paid for, and relinquish support and upgrades, ACTUALLY!!!!

                           

                          This just makes Adobe look greedy, and rather unfairly expensive in the long run.

                          1 person found this helpful
                          • 10. Re: What exactly happens to the apps if I cancel creative cloud?
                            Nexahs1138 Level 3

                            That's not how Adobe operates, not any business TBH, if you cancel your sky subscription you get to keep the box but you don't get to keep the stations.

                            • 11. Re: What exactly happens to the apps if I cancel creative cloud?
                              dgolubov Level 1

                              that's NOT how it used to operate, none of these are the laws of physics and are not immutable, they have changed over the years.  In the past you bought the license, got your box set and kept it for as long as the technology allowed you to.

                              • 12. Re: What exactly happens to the apps if I cancel creative cloud?
                                dgolubov Level 1

                                And can you just go away, your comments have not been helpful at all, rather arrogant actually.  Bye.

                                • 13. Re: What exactly happens to the apps if I cancel creative cloud?
                                  dgolubov Level 1

                                  So I asked if I could keep just three elements, as I only use Lightroom, Photoshop and Premiere Pro, or even if I could just buy the license with a one off payment (this creative cloud model has only existed since 2013, so it's not how it's always been).

                                   

                                  I was told I could get a monthly subscription to premiere pro only for £239.99, and then the photography plan for £100 a year.  Erm, what?  That is more expensive than getting a full Creative Cloud subscription!

                                   

                                  See what I mean, greedy.  Not really interested in customer satisfaction at all.

                                  • 14. Re: What exactly happens to the apps if I cancel creative cloud?
                                    dgolubov Level 1

                                    So this is the conflicting information I get when I search the internet...

                                     

                                    "# 4 “If I decide to leave Creative Cloud I won’t be able to access the files I’ve created.”

                                    When you create files with the various Creative Apps from Adobe, the files are yours. Adobe doesn’t take any ownership or copyright of those files. If you decide to no longer be a Creative Cloud member then you won’t have access to your Creative Cloud applications anymore, but if you’ve got previous CS App versions, you’ll be able to open your files provided that you’ve saved them down to compatible formats with your older applications or other 3rd party Applications. If you ever decided to re-join Creative Cloud you’ll have access to the latest Creative Apps again and you’ll be able to continue working on YOUR files."

                                    Is this saying that I can still use the older versions of the apps I already have on my desktop if I unsubscribe?  This is what I was expecting would happen?

                                    • 15. Re: What exactly happens to the apps if I cancel creative cloud?
                                      Per Berntsen Adobe Community Professional

                                      Yes, you can still use older (standalone/perpetual license) programs that you have.

                                      But there can be compatibility problems, at least with Lightroom.

                                      A Lightroom CC catalog cannot be opened by Lightroom 5 or older. A workaround for this would be to write metadata to the files in LR CC before your subscription ends. You can then import the files to your old version, and the edits will carry over, except for features that your older version doesn't have (Dehaze, for instance).

                                      To write metadata to files, select all the files in Library, and go to Metadata > Save metadata to files. (or press Ctrl+S)

                                       

                                      You could also consider upgrading your older version of Lightroom to version 6, which uses the same catalog format as LR CC.

                                      But edits done with features that are specific to CC (and don't exist in LR 6) will not be visible.

                                      Adobe Checkout

                                      1 person found this helpful
                                      • 16. Re: What exactly happens to the apps if I cancel creative cloud?
                                        Nancy OShea Adobe Community Professional & MVP

                                        dgolubov  wrote

                                         

                                        In the past you bought the license, got your box set and kept it for as long as the technology allowed you to.

                                        The cold hard truth s that Adobe has had great success with the subscription model.  It was adopted  to a) thwart piracy and b) facilitate rolling out much needed improvements as soon as possible.   A win, win for everyone. 

                                         

                                        Under the old perpetual license model, we often waited 18 mos for a new release cycle.  Now that MS & Apple are rolling out updates every few months, not to mention the device manufacturers who release new cameras and mobile devices at breakneck speed,  the old perpetual model cannot keep pace with these rapid changes.    Users need software that's compatible with their current devices. 

                                         

                                        It's unlikely that Adobe will ever revert back to perpetual licenses because it's not in their best interest.  It's no longer a viable business model.

                                         

                                         

                                        Nancy

                                        4 people found this helpful
                                        • 17. Re: What exactly happens to the apps if I cancel creative cloud?
                                          dgolubov Level 1

                                          Indeed, this suits a set of users and Adobe, but for certain people, like me, who really can't afford to continually pay a subscription fee it's an issue.  I'm not a full-time professional, I use it for 'leisure' and make no commercial gain from any of my 'work'.

                                           

                                          As I mentioned before, I've already paid a good sum of money and would be happy using unsupported, older versions for 2-3 years.  However, I'm now denied that option.

                                           

                                          Comparing it to subscription services like Sky to make it acceptable doesn't quite make sense, because I'm using the same software (i.e. I'm basically watching the same movie over and over again but having to pay every time I watch, if we carry the analogy further).

                                           

                                          Shame, as I do like the software and have been using it for years.

                                          1 person found this helpful
                                          • 18. Re: What exactly happens to the apps if I cancel creative cloud?
                                            alaska_joey Level 1

                                            Learn to use free open source programs like GIMP (https://www.gimp.org) for photos, DaVinci Resolve for videos.... etc.

                                            (https://www.blackmagicdesign.com/products/davinciresolve

                                            I too an being priced out after my student plan expires. And I really only use 4 of the programs -- Photoshop, Premiere Pro, After Effects, and Lightroom. I'm not paying 49.99/month (600 + taxes) a year for pgms I do not use.

                                             

                                            GOODBYE CREATIVE CLOUD ;(

                                            2 people found this helpful
                                            • 19. Re: What exactly happens to the apps if I cancel creative cloud?
                                              vanessahahn Level 1

                                              I understand your frustration with price. I have a problem with your original statement. The old model of Adobe is what priced me out of being competitive. I love the subscription model, and I will tell you why. The original Creative Cloud was over $1000 USD. I had the original, standalone version of Adobe Creative Suite Design Premium back in 2008-2010. Upgrading was $799 if you had a license (and I think $499 if you were a student or had reduced pricing). That was $799 EVERY 18 months if you wanted the latest version.  Standalone products had upgrade fees of almost $300 dollars at times (so getting the suite was the cost-effective way to do it if you wanted the latest version). So if you were collaborating with someone that had a later version that you, you had to impose upon them to save it in a format you could open. It was a pain in the butt not to upgrade and expensive.

                                               

                                              The advice from the people above say to find a pre-Creative Cloud software package and install the software you want and start working from there. The "apps" you installed while on the cloud -- even the older ones -- require the subscription package. Period.

                                               

                                              Plus, the only reason why you have the different versions installed is because you didn't uncheck a box that asked if you wanted to uninstall the older versions while installing the latest version. That's not an Adobe scheme. It's just a setting.  I pasted a graphic of all the versions you could install if you needed to work in an older format.  My advice is find an active license for CS 5 out there, buy it, and then just working from that if you don't want the subscription model. I personally love it because it is SOOO much cheaper than upgrading in the old days. Since I have made my graphic and print design work a business, I deduct the monthly subscription from my taxes.

                                               

                                              • 21. Re: What exactly happens to the apps if I cancel creative cloud?
                                                ProDesignTools MVP & Adobe Community Professional

                                                dgolubov wrote:

                                                 

                                                Is this saying that I can still use the older versions of the apps I already have on my desktop if I unsubscribe?  This is what I was expecting would happen?

                                                 

                                                Here is a resource that should help answer most of your questions:

                                                 

                                                Adobe CC-CS6 File Compatibility Guide

                                                • 22. Re: What exactly happens to the apps if I cancel creative cloud?
                                                  jamesa29219022 Level 1

                                                  Cool chart, I've been a 'subscriber' for several years, and periodically I've gotten into trouble when a newer version has been downloaded and had enough differences that it didn't work with a current project I was editing.  I'm an 'old soul', aka a creature of habit, and get used to working with a particular version so sometimes I'm reluctant to upgrade. 

                                                  • 23. Re: What exactly happens to the apps if I cancel creative cloud?
                                                    julieo488 Level 1

                                                    Hi all.

                                                    I have been trying to find info around similar issues for the last couple of hours...I just subscribed to a student package (£16 pm)which apparently includes all 20 apps including premier and illustrator..as far as I can tell it doesnt..they are all trial or buy...what is going on here? Im ready to cancel.

                                                    • 24. Re: What exactly happens to the apps if I cancel creative cloud?
                                                      ProDesignTools MVP & Adobe Community Professional

                                                      Hi Julie,

                                                       

                                                      Please make sure you are definitely logged in on your computer with the same Adobe account that you used to purchase the software online:

                                                       

                                                      Learn how to activate and deactivate Creative Cloud apps

                                                       

                                                      Also double-check that payment was accepted and that your order is confirmed with the plan you intended:

                                                       

                                                      https://accounts.adobe.com/plans

                                                       

                                                      Hope that helps.