30 Replies Latest reply on Oct 29, 2017 4:54 PM by kathyh888

    Adobe Photoshop CS3 Activation

    nathanaelm68873810 Level 1

      I know the CS3 servers are decommissioned, but I have a user who would like to install their CS3 application on their machine. I have posted the information below:

       

      (Serial numbers removed. This is a public forum and anyone can copy them) Moderator

       

      I have seen various posts regarding this but need and "Authorization Code" for this user to begin working on his tasks for today. I have already called support and they directed me here. Thank you.

        • 2. Re: Adobe Photoshop CS3 Activation
          nathanaelm68873810 Level 1

          Yea I've looked there and my company is holding off buying anything until it is determined that Adobe will not activate the product as the user doesn't need anything fancy or much at all. The older programs are enough to do what he needs. Thank you though.

          • 3. Re: Adobe Photoshop CS3 Activation
            master mo Adobe Community Professional

            I understand.

             

            According to the link, you should be able to sign in and request a new serial number and installer.

             

            It's worth a shot.

             

            Good luck

            • 4. Re: Adobe Photoshop CS3 Activation
              nathanaelm68873810 Level 1

              I'm going to give it a shot. It errored out the first time an hour ago. I'll see if it'll go through this time. Thanks!

              • 5. Re: Adobe Photoshop CS3 Activation
                nathanaelm68873810 Level 1

                It worked this time. Thanks!

                • 6. Re: Adobe Photoshop CS3 Activation
                  kporlando Level 1

                  Did you do anything different to get it to work other than follow their instructions about installing the non-activation version?

                  i have tried 3 or 4 times following their instructions, i.e.:

                  1) get new serial #

                  2) uninstall old verision

                  3) install non-active version

                   

                  When i execute it, it is still asking to activate the old serial number and never request the new one.

                   

                  Note, I did follow the instructions to also download the installer that it said was needed.  Was that my mistake? Another thread seemed to say they did not load the install and still downloaded the CS3 and they are nor experiencing any issues.  Also note I am running it on a W10 system.

                  • 7. Re: Adobe Photoshop CS3 Activation
                    gener7 Adobe Community Professional & MVP

                    Just one idea: right-click on the installer and try "Run as Administrator".

                    • 8. Re: Adobe Photoshop CS3 Activation
                      kporlando Level 1

                      Thanks.

                       

                      Tried that the second time. 

                      I did just get off the phone with a tech.  Short answer: "They no longer support CS3. Sorry".

                       

                      I'm gonna try to start over and uninstall CS3 as well as the installer that they said I needed when I first attempted this. If that still does not work, I am out of ideas, except maybe to look at regedit after an uninstall and see if I can see any remnants that can be deleted. If that does not work, guess I will be looking for another photo editor, but it will NOT be an Adobe product, just because of their support.  Real shame because I have always liked CS3 and would likely like their other products too.

                      • 9. Re: Adobe Photoshop CS3 Activation
                        gener7 Adobe Community Professional & MVP

                        For clearing out remnants, Use the Creative Cloud Cleaner Tool to solve installation problems

                         

                        I've installed the replacement CS3 on my Windows 10 Dell laptop. I never saw an activation screen so I'm puzzled as to why others have it. I did see a Registration screen, but that is not the same thing and can be dismissed.

                        • 10. Re: Adobe Photoshop CS3 Activation
                          kporlando Level 1

                          gener7:

                           

                          Just FYI since you did not see the issue:

                          I am getting the exact same screen stating that it can not activate with the servers with the "non-activating" version that I initially received. When I look at the system info under help, it states the old serial 3, which makes sense since I am never asked to enter it.  Anyhow, thanks for your help and suggestions.  If I find anything that helps, I'll let the forum know. 

                          • 11. Re: Adobe Photoshop CS3 Activation
                            kporlando Level 1

                            gener7:

                            There is a cleanup script for CS3...

                            Adobe - Adobe CS3Clean Script

                            Should I use that instead of the one for Creative Cloud?

                            Use Both?

                            Or just Creative Cloud?

                            • 12. Re: Adobe Photoshop CS3 Activation
                              master mo Adobe Community Professional

                              The CC Cleaner will allow you to uninstall CS3 too.

                               

                              HTH

                              • 13. Re: Adobe Photoshop CS3 Activation
                                kporlando Level 1

                                Thanks all who have tried to help.

                                I could NOT get it working and am out of ideas.   Here is what I last tried:

                                 

                                - Uninstalled CS3 as well as the required installer program

                                - Rebooted

                                - Ran regedit to look for any PS3 remnants that may provide old serial #.  None found.

                                - Ran the Creative Clouds Cleanup routine, selecting the CS3/CS4 option

                                - Went to the CS3 Activation Help page and received new serial 3 (which is always the same) and downloaded CS3 without using the installer product.

                                - Extracted and installed CS3.

                                - Download, extract and install all ran as administrator.

                                - Install did not ask for a serial #.

                                - Executed CS3 Photoshop

                                - Still receiving same Temporary Activation message that I initially received last week, except it now says I only have a day left to re-activate this software.  Choices are:

                                  - Phone Activation

                                  - Re-Activate Later

                                  - Re-Activate

                                - Selected Re-Activate which fails (assume because activation servers are no longer online), then selected Phone Activation

                                - Screen displays my old serial # (where does it get it, if everything was cleaned from my computer. It must be coming from Adobe, which makes me believe my CS3 needs to be de-activated by Adobe, but "they do not support CS3 anymore". It also displays an Activation Number and then expects you to type in an authorization code that you receive from calling the phone number that does not work.

                                 

                                SO I think I am stuck at this point.  I think it requires Adobe to change my CS3 activation and apparently they will not do it. 

                                • 14. Re: Adobe Photoshop CS3 Activation
                                  nathanaelm68873810 Level 1

                                  If anyone is having the same issue I had, Master Mo resolved by issue by giving me the following link:

                                   

                                  1. Go to Activation or connection error when starting CS3 or Acrobat 8

                                  2. Sign in with your Adobe ID (any ID you have should be fine)

                                  3. Enter your CS3 license key when prompted

                                  4. Uninstall your CS3 installation

                                  5. Reinstall CS3 with the .exe file they provide with your desired language

                                  6. Launch CS3 when done

                                   

                                  It did not prompt me for a license key when I launched and used it so I'm not sure if you will need to use the license they provide you.

                                  • 15. Re: Adobe Photoshop CS3 Activation
                                    kporlando Level 1

                                    We followed the same steps, but unfortunately have different results.  Wish I knew why.

                                    Curious...

                                    When I start CS3 Photoshop I still get the re-activate page. I assume you do not. Could you look under Help/System and see if your old serial number is there or if you have a different version of software.  Here is what mine displays:

                                     

                                    Adobe Photoshop Version: 10.0 (10.0x20070321 [20070321.m.1480 16:39:00 cutoff; m branch])

                                    Operating System: Windows NT

                                    Version: 6.2

                                    System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading

                                    Physical processor count: 4

                                    Logical processor count: 8

                                    Processor speed: 2592 MHz

                                    Built-in memory: 16238 MB

                                    Free memory: 12536 MB

                                    Memory available to Photoshop: 3255 MB

                                    Memory used by Photoshop: 55 %

                                    Image cache levels: 6

                                    Serial number: {my old serial 3#

                                    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\

                                    Temporary file path: C:\Users\KARLP~1.HP-\AppData\Local\Temp\

                                    Photoshop scratch has async I/O enabled

                                    Scratch volume(s):

                                      Startup, 904.8G, 778.3G free

                                    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Plug-Ins\

                                    Additional Plug-ins folder: not set

                                    Installed Plug-ins:

                                      {followed by a list of a bunch of programs.}

                                     

                                    Doubt if it will help me any, but just curious.

                                    • 16. Re: Adobe Photoshop CS3 Activation
                                      Terri Stevens Adobe Community Professional

                                      It sounds as if the Cleanup Tool is not removing your old serial number. As an experiment try this. In the Windows 10 File Manager go to 'view' and check  the 'Hidden Items' box like below.

                                       

                                      view.png

                                      Uninstall CS3 from the Control Panel again and then run the Cleanup tool once more. Restart the PC.

                                       

                                      Now navigate to the folder C:\ProgramData\regid.1986-12.com.adobe. It's possible there may also be other regid folders present, but I only have Creative Cloud and Acrobat so cannot test that. If  '\regid.1986-12.com.adobe' is there it will contain some very oddly named files. With Creative Cloud mine is 'regid.1986-12.com.adobe_CreativeCloud-CS6-Win-GM-MUL.swidtag' , but you would be looking for one with CS3 in the title. These are basically XML file and contain the product serial number. Copy these files to the desktop and change the suffix from .swidtag to .txt and open in a text editor like Wordpad.  Towards the bottom of the XML you may find a tag <swid:serial_number> If it contains your old serial then remove the original file from C:\ProgramData\regid.1986-12.com.adobe to a safe location and retry the CS3 installation process. I have no evidence this will work as the serial may also be hidden in an encrypted form somewhere else, but it might be worth trying.

                                      • 17. Re: Adobe Photoshop CS3 Activation
                                        kporlando Level 1

                                        Terri:

                                        Thanks.

                                        I always run with so that I can see hidden files.  I looked and the only regid folder I have under Program Data is for Microsoft.  I did have an Adobe folder under Program Data, but it does not appear to have any association with CS3.

                                        • 18. Re: Adobe Photoshop CS3 Activation
                                          Terri Stevens Adobe Community Professional

                                          What you could try is creating another Windows account with 'Admin' permissions and see if CS3 will install into that with the new serial number. This isn't a solution even if it works as who wants to change accounts to use a single app? but you would at least know it's possible to make it work.

                                          • 19. Re: Adobe Photoshop CS3 Activation
                                            kporlando Level 1

                                            Terri:

                                             

                                            I'll try that.  If it does work, it at least may point to something in the users folder.

                                             

                                            nathenaelm68873810:

                                            In addition to looking at CS3 Photoshop's help/system info, could you look at the actual photoshop.exe file details (likely under C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\).  Does it say 3/21/2007  Size: 43,764  ???

                                            I am assuming it is the same, because I am thinking my issue is not the download, but either something on my computer or in Adobe's site regarding my registration/activation. 

                                            • 20. Re: Adobe Photoshop CS3 Activation
                                              Terri Stevens Adobe Community Professional

                                              When you used regedit did you go to the key,

                                              HKEY_LOCAL_MACHINE \SOFTWARE \Adobe\Photoshop

                                              that apparently is where the key is stored encrypted.

                                              • 21. Re: Adobe Photoshop CS3 Activation
                                                kporlando Level 1

                                                Terri:

                                                 

                                                When I looked at regedit, I did a search for anything with adobe.  Could not find anything associated with CS3.  I am now logged on with a different user account, which happens to be my admin account.  I looked specifically for HKEY_LOCAL_MACHINE \SOFTWARE \Adobe\Photoshop. There is not even an Adobe folder.  There is an Adobe folder under HKEY_CURRENT_USER \ SOFTWARE, but no folder under it for Photoshop.  When I go back to my normal user account I'll look again.  I'll also look on this account after installing CS3. 

                                                • 22. Re: Adobe Photoshop CS3 Activation
                                                  kporlando Level 1

                                                  Completed installing CS3 under a different user account.  Still received exact same re-activation message. 

                                                  I looked at the registry. Still no Adobe entry under HKEY_LOCAL_MACHINE \SOFTWARE \ but there is a Photoshop entry under HKEY_CURRENT_USER \ SOFTWARE \ ADOBE.

                                                  HKEY_CURRENT_USER \ SOFTWARE \ ADOBE \ Photoshop \ 10.0 \ has 4 keys, none seem to have anything to do with serial #.  They are:

                                                  (default)                                    (value not set)

                                                  AppWindowMaximized             0

                                                  AppWindowPosition                 [2,2,1914,1034]

                                                  oldPaletteFontTypeKey CS3    0

                                                   

                                                  So I am clueless on where the install is pulling the serial number from unless it is from Adobe, but even if that were the case, how is Adobe associating the install with my account (unless my machine id), since it never asks for a serial #. 

                                                  • 23. Re: Adobe Photoshop CS3 Activation
                                                    California Kevin Level 1

                                                    I'm getting the same fact pattern as kporlando with exact results on Win7Pro.  Nothing works.  Please keep this thread active as this is BS.   Software was working fine and just stopped.  Got deadlines and this is a giant problem.

                                                    • 24. Re: Adobe Photoshop CS3 Activation
                                                      California Kevin Level 1

                                                      GOT IT!   When the screen pops up with the old serial number and the green checkmark, go ahead and erase the old numbers and re- enter the new serial number.  Then it worked. 

                                                      • 25. Re: Adobe Photoshop CS3 Activation
                                                        kporlando Level 1

                                                        California Kevin:

                                                         

                                                        Congratulations.

                                                         

                                                        Can you be more specific to what screen you are referring to that pops-up with the old serial number. In the numerous time I have tried to install the non-activation version, I do not get any popups regarding serial # in which I can edit the serial #. I get no popups during the setup/install. I get the "Temporary Activation Expired" pop-up when executing Photoshop, but there is no serial # mentioned. Only screen I get that mentions the old serial number is the one for entering an authorization code as part of the phone activation and you cannot edit the serial #.  Entering the new serial # as the authorization code results in an error.

                                                        • 26. Re: Adobe Photoshop CS3 Activation
                                                          California Kevin Level 1

                                                          I deactivated Premier CS5/Encore and ran windows uninstall.  Photoshop was not deactivated and again uninstalled by windows.  Restart.  Ran Adobe Creative Cloud Cleaner Tool.  I selected to remove ALL from menus. ( http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe  Note, there were lots of Adobe artifacts in folders/registry after this cleaning.  I left them in place.   Restart again.

                                                           

                                                          Installed non-activation PS CS3 from desktop ( copied from USB stick as that computer never is connected to internet) .   After it copies files it says, click Finish to close.  Opened a Photoshop Tiff file.  PS loads and before the image loads, the first screen says SETUP and auto fills old serial number with green check mark.

                                                           

                                                          This is where you clear these fields and enter the new serial number you obtained through the link listed in the top of the this thread.  (https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fcreative-s uite%2Fkb%2Factivation-fails-c… )

                                                           

                                                          If you click Ok, it will advance to the same activation screen we normally see listing your serial number, activation number, and blank fields to input new activation numbers, etc.  Do not click OK.

                                                           

                                                          I ran windows uninstall several times as it never completely removed the files from computer.  If you clicked on program icon it would open a screen starting a  a trial version of  PS or Premier.   Ran CCCleaner tool several times as well.  Always checking that I was the Administrator.

                                                           

                                                          Hope this gets you going.

                                                          • 27. Re: Adobe Photoshop CS3 Activation
                                                            California Kevin Level 1

                                                            kporlando,  I just re-read this thread and I think you may have a different problem.  It looks like you are running under a trial period and my explain why you are not getting the setup screen.   Maybe you can reset your date to ' run out the clock' on the trial.  Then try the Cleaner again.

                                                             

                                                            In another thread, it was mentioned to try a third party software removal tool ( Revo ) to clear Adobe artifacts.

                                                            • 28. Re: Adobe Photoshop CS3 Activation
                                                              kporlando Level 1

                                                              California Kevin: The only things different from what you did and what I did was the option used in the Cleanup. I had chose option 10 (CS3/CS4 cleanup) whereas you did 1 (All).  So I tried one more time, and used all. I still have the issue and not by reactivation time limit of 5 days have expired so I cannot even get past the re-activation screen.

                                                               

                                                              I am new to this forum. Since this thread has been officially designated a Answered I am thinking I should start a new thread for my issue in the hopes that someone else may stumble upon an answer, but until then the new thread would be marked as Unanswered. This will be my last post on this thread.

                                                               

                                                              THANKS TO ALL who have tried to help me.

                                                              • 29. Re: Adobe Photoshop CS3 Activation
                                                                MatthV20021590 Level 1

                                                                I've followed the following instructions given by Nancy OShea.  It worked:

                                                                 

                                                                 

                                                                Activation or connection error | CS3, Acrobat 8

                                                                 

                                                                It's official.  CS3 Activation Servers have been retired.  If you have CS3 or Acrobat 8, see this help article for further details on how to obtain a replacement version & new serial number that does not require activation.  This is not freeware.  You will be asked to log-in with your Adobe ID and provide a valid CS3 serial number.

                                                                Activation or connection error when starting CS3 or Acrobat 8

                                                                 

                                                                NOTE: For best results, remove your old CS3 / Acrobat 8 BEFORE installing the replacement version.  Below is a link to the CS Cleaner Tool.

                                                                Use the Creative Cloud Cleaner Tool to solve installation problems

                                                                 

                                                                If after installing replacement version you still see an Activation Countdown, remove the cache.db file from this folder.

                                                                Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

                                                                 

                                                                When prompted for serial number, enter the new one.  And click on Never Register.

                                                                Restart your computer.

                                                                2 people found this helpful
                                                                • 30. Re: Adobe Photoshop CS3 Activation
                                                                  kathyh888 Level 1

                                                                  Removing the cache.db file from Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/ did the trick!  I was able to add the new serial number after that!

                                                                  (after following the direction to uninstall, getting new serial#, install several times).

                                                                  1 person found this helpful