Moved to Adobe Stock forum.
How long is the clip? It looks like a small file. Must be at least 5 seconds long and can't be longer than 60 seconds.
The clip is within the parameters set out by Adobe. That is why I am baffled as to why it is not working. I used the same codec as my previous submissions.
Thanks for the reply.
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Please send the clip to me using a Dropbox link or something similar and I'll take a look.
email: mhayward at adobe.com [edited by mod]
thank you for the response, I have made a folder that I have shared with you via dropbox. It has some of the files that can't be uploaded.
Thanks for sending the files over. I downloaded one of the clips and learned it’s HEVC which is probably the problem. Also, the resolution was 1920x1088 which is a tiny bit off from the acceptable 1920X1080.
If you submit as H.264, 1920x1080 it should be fine.