1 2 3 Previous Next 103 Replies Latest reply on Dec 3, 2018 6:17 AM by MichelBParis

    Elements 13, Google Maps Not Displaying in Places View

    johnm21666808

      Used to work fine, but not now.  Places display but no map behind them.  Reinstalled software did not solve the problem.  I'm running the 64 bit version on a laptop with 16GB ram, don't suspect that is the problem.  Any ideas out there?

        • 1. Re: Elements 13, Google Maps Not Displaying in Places View
          Anwesha Dev Chaudhary Adobe Employee

          Hi John,

           

          Thanks for raising this issue.

          We are looking into this problem and will soon get back to you with an update.

           

          Thanks,

          Anwesha

          • 2. Re: Elements 13, Google Maps Not Displaying in Places View
            johnm21666808 Level 1

            If it helps, I am running Windows 10 Home build 1703.

             

            Sent from Mail for Windows 10

            • 3. Re: Elements 13, Google Maps Not Displaying in Places View
              sweepling Level 1

              I have a very similar problem.  When I try to insert a new location, the map screen comes up, but there is no map showing and no previously pinned images showing on the grey screen.  There is a v v small postage stamp-sized part of the map in the top left hand corner, but this seems to be a section of the map and is not expandable.  There seems to be no other way to add a location.  Can this be rectified without a complete re-install?

              • 4. Re: Elements 13, Google Maps Not Displaying in Places View
                sweepling Level 1

                Further to my post above, this refers to PSE 14 on the PC; I have opened PSE Organiser on my laptop and exactly the same thing happens as happens on the PC: no Map when trying to add a location.  The build of both copies of PSE14 is 14.1 (20151206.m.83730).

                I am now wondering if Update to 14.1 has corrupted the mapping.

                 

                Perhaps Adobe could have a look at this?  Is it just me, or is it global.

                • 5. Re: Elements 13, Google Maps Not Displaying in Places View
                  DeeBee Level 1

                  Elements v13.0.0.0. Windows 7, 64 bit. Same problem here. I can see the pin, but it's on a grey only background. Google Maps appears with no problems if accessed via a browser (Chrome). There's plenty of memory on the System Info dialogue (12.1 of 15.9GB)

                   

                  Makes placing those photos a bit hit and miss...

                  • 6. Re: Elements 13, Google Maps Not Displaying in Places View
                    karl heinzh99337679 Level 1

                    i have the same Problem with PSE14.1 under Windows10 build 1703:

                     

                    Google Maps are not visible in the places-display.

                    2 people found this helpful
                    • 7. Re: Elements 13, Google Maps Not Displaying in Places View
                      dereku86517919

                      I have the same problem using PE 13 on Windows 10 Pro on an Intel Laptop

                      System info from the program is shown below

                      Note it says Windows 8 which it is not

                      Regards

                       

                      Elements Organizer 13.0.0.0

                      Core Version: 13.1 (20150130.m.66724)

                      Language Version: 13.1 (20150130.m.66724)

                       

                      Current Catalog:

                      Catalog Name: Derek catalog_1606

                      Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\Derek catalog_1606\

                      Catalog Size: 115.8MB

                      Catalog Cache Size: 969.5MB

                       

                      System:

                      Operating System Name: Windows 8

                      Operating System Version: 6.3

                      System Architecture:

                      Built-in Memory: 7.9GB

                      Free Memory: 3.9GB

                       

                      Important Drivers / Plug-ins / Libraries:

                      Microsoft DirectX Version: 9.0

                      Apple QuickTime Version: Not installed

                      Adobe Reader Version: Not installed

                      Adobe Acrobat Version: Not installed

                       

                      CD and DVD drives:

                      • 8. Re: Elements 13, Google Maps Not Displaying in Places View
                        volkerw24627720 Level 1

                        I have exactly the same problem. I'm running a desktop-pc with win 10 home - 1703.

                        However, when I installed PS on my pc some months ago everything worked well. The map was displayed in the organizer. But now the map isn't displayed any more.

                        Internetconnection works well and google maps is well displayed in the browser.

                        Seems to me, that the ps14 app has lost its link to google maps. Result of any update????

                        Would be happy about help.

                        1 person found this helpful
                        • 9. Re: Elements 13, Google Maps Not Displaying in Places View
                          gerd80685903 Level 1

                          I have exactly the same problem, no map is visible! I have PSE 14 on a PC running Win 10 home -1703 and PSE 11 on a laptop running Win 8.1, both don't show the map. Some time ago the map view worked well. Seems like the connection to Google maps has changed somehow.

                          Hope this bug can be fixed very soon!

                          1 person found this helpful
                          • 10. Re: Elements 13, Google Maps Not Displaying in Places View
                            wolfm3565949

                            I have the same Problem.

                            Is this Problem solved?

                            • 11. Re: Elements 13, Google Maps Not Displaying in Places View
                              Pippilong99

                              I have the same problem with PSE 13 on an iMac with OSX. The map used to work a month or so ago.

                              • 12. Re: Elements 13, Google Maps Not Displaying in Places View
                                nick t

                                Same problem for me too ,PSE 13 on HP laptop windows 10.

                                • 13. Re: Elements 13, Google Maps Not Displaying in Places View
                                  sweepling Level 1

                                  'Digital Scrapper', an online photo etc site advised to reset the Preferences to default.  It didn't work on my PC, but may on you others' machines. 

                                   

                                  Please, Adobe, sort this out; your Organiser program is useless if I try to go anywhere.

                                   

                                  Grateful.

                                  • 14. Re: Elements 13, Google Maps Not Displaying in Places View
                                    michaelp22392853 Level 1

                                    Hi Anwesha

                                     

                                    Can we be told a little more detail on this issue?

                                    Clearly it affects many users of both PE13 and PE14.

                                    Is this a fault?

                                    Is Adobe actively working on a resolution?

                                    If so, when can we expect to see this functionality restored?

                                     

                                    Regards

                                    • 15. Re: Elements 13, Google Maps Not Displaying in Places View
                                      Franck-FR Level 1

                                      Dear Miss, Sir,

                                       

                                      I have the same bug on PSE 14 (updated to PSE 14.1) since less than one month. In the "places" tab, the map is not shown. I even cannot select the kind of map that I want to see (satellite or simple map).
                                      My computer :

                                      - Windows 7 64 bits (up to date with the windows update service);

                                      - Core I5 M560, 4GB RAM;

                                      - Nvidia GeForce 310M;

                                      - Google earth already installed (recent update to google earth pro release 7.3.0.3830 (32-bit);

                                      - Plugin (IE) flash player, shockwave player, silverlight and java up to date at the last releases;

                                      - I never had any bug with PSE 14 before with this computer and this PC setup and hardware

                                       

                                      I know that when Google update the "Google earth" libraries, it can be a matter for other software that use google earth ressources.  This can be a clue for a solution, as my configuration has not changed before and after the "PSE 14 map's bug".

                                       

                                      Last, does anyone know if PSE 15 (last release) has the same bug with maps showing ?

                                       

                                      thank you for a solution and support.

                                       

                                      Best regards.

                                       

                                      F.L.

                                      • 16. Re: Elements 13, Google Maps Not Displaying in Places View
                                        pete1532 Level 1

                                        I am another PSE 14.1 user joining the bus.  Operating Windows 10 with auto updates.

                                        I have the same map problem. When I attempt to add a new place the map window opens but I only get a very small corner of map appearing in the upper left corner of the map screen.  Searching for an address produces a confirmation under the search bar, but there is no visual response on the map.

                                        Screenshot 2017-08-23 10.36.29.png

                                        1 person found this helpful
                                        • 17. Re: Elements 13, Google Maps Not Displaying in Places View
                                          finlays54572402 Level 1

                                          Same here, Win10 auto updates, PSE14.1

                                           

                                          I've 1500 scanned photos I'd really like to geotag, I can add all the other metadata but location is *still* a no go. It did work a couple of weeks ago, so something has changed between then and now.

                                           

                                          Back to Geosetter for now then...

                                           

                                          Elements Organizer 14.0.0.0

                                          Core Version: 14.1 (20151206.m.83730)

                                          Language Version: 14.1 (20151206.m.83730)

                                           

                                          Current Catalog:

                                          Catalog Name: My Catalog

                                          Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

                                          Catalog Size: 23.5MB

                                          Catalog Cache Size: 130.7MB

                                           

                                          System:

                                          Operating System Name: Windows 10

                                          Operating System Version: 10.0

                                          System Architecture: Intel CPU Family:6 Model:15 Stepping:11 with MMX, SSE Integer, SSE FP, SSE2

                                          Built-in Memory: 7.9GB

                                          Free Memory: 4.3GB

                                          1 person found this helpful
                                          • 18. Re: Elements 13, Google Maps Not Displaying in Places View
                                            sweepling Level 1

                                            Dear Adobe,

                                             

                                            Please provide an update.  Surely you have enough people reporting the same glitch to let us know what is going on.  Even if you gave us an easy way to step back to PSE14 from 14.1  (or PSE13 for those on 13) without any loss of data or functionality, but silence does Adobe no credit at all.  Please comment.

                                             

                                            Grateful; best regards.

                                            • 19. Re: Elements 13, Google Maps Not Displaying in Places View
                                              Anwesha Dev Chaudhary Adobe Employee

                                              Hi All,


                                              We are sorry for the inconvenience.

                                              We are aware of this issue and are working on possible solutions . For more details, please see Map does not load in Elements Organizer 11, 12, 13, and 14

                                               

                                              Thanks,

                                              Anwesha

                                              • 20. Re: Elements 13, Google Maps Not Displaying in Places View
                                                sweepling Level 1

                                                Dear Adobe,

                                                 

                                                Many thanks, but please, please hurry - the number of untagged images continues to grow and my mind grows dimmer.

                                                Regards

                                                • 21. Re: Elements 13, Google Maps Not Displaying in Places View
                                                  Franck-FR Level 1

                                                  Dear Miss Anwesha,

                                                   

                                                  Therefore the hypothesis about a bad communication between PSE and Google Earth/Maps core is confirmed. Google earth is now available by web browser (mainly). Only the Pro version of Google Earth software is currently available (standard version seems to be no longer supported by Google). Thanks to Adobe to provide an update soon that fixes the data exchanges with Google Earth new core.

                                                   

                                                  https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Felements-o rganizer%2Fkb%2Fmaps-not-loadi…

                                                   

                                                  Best regards.

                                                  1 person found this helpful
                                                  • 22. Re: Elements 13, Google Maps Not Displaying in Places View
                                                    jean-yvesr77231667 Level 1

                                                    I have been using PSE since version 2. Perfect for organizing photos according to When, Where, Who, Why using simple tags that could be created easily and attached to photos. At some point in time Adobe decided to go fancy with the Where and implemented a mapping interface as well as preventing the creation of simple tags for that feature.

                                                     

                                                    They implemented that using a behind the scene link to Google Map. Now this link is not working because Google has modified its software.

                                                     

                                                    I think, if Adobe decided to make one of their top feature dependent on a third-party software, then Adobe should fix the problem. We, users of PSE, should not have to update to PSE 15 to get that problem solved. The fact that the fix is available in PSE 15, close to the September-O@ctober release date, indicates that the fix is probably simple to implement.

                                                     

                                                    Furthermore, PSE 14 is the official latest release and should be fixed by Adobe. This would show some respect to existing and future clients.

                                                    2 people found this helpful
                                                    • 23. Re: Elements 13, Google Maps Not Displaying in Places View
                                                      Franck-FR Level 1

                                                      I totally agree.

                                                       

                                                      If there is no fix published, this would mean that Adobe consider that customers have to buy a new release each time Google change the Earth database core. Any commercial supply without support (software included) is a non-reliable supply.

                                                      3 people found this helpful
                                                      • 24. Re: Elements 13, Google Maps Not Displaying in Places View
                                                        michaelp22392853 Level 1

                                                        I could not agree more.

                                                        In particular, if PE15 is free of this bug then this implies Adobe has the knowledge and ability to fix it.

                                                        In that case, why is this taking so long to fix? The original fault report was raised 3 weeks ago.

                                                        If Adobe want to show us respect then they should

                                                        1 - Tell us that they are committed to finding a fix.

                                                        2 - Tell us when we can expect to receive a fix.

                                                        3 - If they are unable to do that then offer us an upgrade to PE15.

                                                        5 people found this helpful
                                                        • 25. Re: Elements 13, Google Maps Not Displaying in Places View
                                                          Christian_P Level 1

                                                          Fully agree; if Adobe is not able/not willing(?) to fix the bug in released versions, a free upgrade to PSE15 should be offered.

                                                          3 people found this helpful
                                                          • 26. Re: Elements 13, Google Maps Not Displaying in Places View
                                                            armind78889159 Level 1

                                                            I also fully agree.

                                                            If Adobe is not willing to fix this problem in version 14, they should provide a free upgrade to 15.

                                                            Adding geolocations by dropping the pictures on the map was one of the most important reasons for me to buy Photoshop Elements, if not the most important...

                                                            It's starting to get very annoying...even already thinking of alternatives.

                                                            Paying for version 15 again can't be the solution, if Adobe is so unwilling to fix problems.

                                                            2 people found this helpful
                                                            • 27. Re: Elements 13, Google Maps Not Displaying in Places View
                                                              MichelBParis Adobe Community Professional & MVP

                                                              armind78889159  wrote

                                                               

                                                              I also fully agree.

                                                              If Adobe is not willing to fix this problem in version 14, they should provide a free upgrade to 15.

                                                              Adding geolocations by dropping the pictures on the map was one of the most important reasons for me to buy Photoshop Elements, if not the most important...

                                                              It's starting to get very annoying...even already thinking of alternatives.

                                                              Paying for version 15 again can't be the solution, if Adobe is so unwilling to fix problems.

                                                              Just install the PSE15 current trial version.

                                                              (That will work for 30 days for the editor as well).

                                                              And for the organizer (the part hit by the change from Google) what will happen next?

                                                              In the past, the organizer continued to be fully used after the 30 days trial.

                                                              If you can no longer use the editor, you can still use an external editor from the organizer.

                                                              That external editor can be the older Elements editor version (create a copy of the PhotoshopElementsEditor.exe in the same directory).

                                                               

                                                              I am not absolutely sure that the organizer can be used forever after the 30 days period, time will tell. Anyway that could be one of the free solutions offered by Adobe if that is not already the case.

                                                               

                                                              For those wanting an immediate solution, that will work for 30 days. Possibly enough to know more about a possible PSE16 or for Google or Adobe to find a definitive solution. It's up to you all to try.

                                                              1 person found this helpful
                                                              • 28. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                michaelp22392853 Level 1

                                                                MichelBParis - thank you for a suggestion that will work, if, possibly, only temporarily.

                                                                What I find unacceptable is the almost complete silence from Adobe on this issue.

                                                                In all of this chain there are only 2 messages from Adobe, neither of which tell us what Adobe intends to do about this.

                                                                Even worse, if you follow the link given in the second message we are told

                                                                "The error in the Places view is a result of Google Maps changing how map data is delivered to applications such as Photoshop Elements. This issue has been reported to Google.".

                                                                which implies Adobe itself is doing nothing, rather it is waiting for Google to provide a fix.

                                                                But

                                                                1. If that is the case why does the PSE15 Organiser work and other versions do not?

                                                                2. If the PSE15 Organiser is compatible with the Editor on some earlier versions why does not Adobe upgrade the Organiser on those versions to the PSE15 Organiser?

                                                                3. We bought this functionality from Adobe, not Google. It is Adobe's responsibility to provide us with the advertised functionality, not Google's.

                                                                4. This is not just about the price of PSE it is also about the time that users have invested in placing their photographs on the map.

                                                                We deserve better. If the problem does reside in Google's code then Adobe should be telling us more. Have Google accepted this as a fault? Are Google actively working on a fix? If Google are blameless, then Adobe should take ownership of the issue and again tell us what is going on.

                                                                3 people found this helpful
                                                                • 29. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                  MichelBParis Adobe Community Professional & MVP

                                                                  Michael,

                                                                  Do you really think your posts are useful to other users?

                                                                  I'll refrain to comment on your lame and pathetic arguments, but please, don't distort what I have said.

                                                                  thank you for a suggestion that will work, if, possibly, only temporarily.

                                                                  You are free to think that, but don't try to imply that it's what I have said.

                                                                  I am sure the organizer of a trial version was still available afterwards in the past, but since I can't check it for PSE15 before 28 days, I stay prudent and admit that there is a slight chance that it would no longer work.

                                                                  So, my solution works now for everybody for at least 30 days, and most probably forever... Note that it lets you take advantage of the big advantages of the PSE15 organizer over that of PSE14 and previous.

                                                                  • 30. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                    jean-yvesr77231667 Level 1

                                                                    michael's posts are certainly useful to other users. And it is the lack of offcial response from Adobe that I find lame and pathetic.

                                                                    1 person found this helpful
                                                                    • 31. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                      michaelp22392853 Level 1

                                                                      Michel

                                                                       

                                                                      I hope my posts are useful. I am not offering a fix, but I am adding my voice to those that are calling on Adobe to be a little more proactive. Hopefully, if enough of us do so then this may prompt Adobe to action.

                                                                       

                                                                      Please do comment on what you consider to be the flaws in my arguments, that will at least give me the opportunity to respond.

                                                                       

                                                                      Lastly, can you explain what the fundamental difference is between " .... a suggestion that will work, if, possibly, only temporarily." and " ... there is a slight chance that it would no longer work."?

                                                                      • 32. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                        MichelBParis Adobe Community Professional & MVP

                                                                        Michael,

                                                                        I don't doubt you are trying to be useful.

                                                                        In particular, if PE15 is free of this bug then this implies Adobe has the knowledge and ability to fix it.

                                                                        In that case, why is this taking so long to fix? The original fault report was raised 3 weeks ago.

                                                                        The ability to fix the problem is to use the PSE15 organizer.

                                                                        Even though Adobe does not offer any guarantee and support for older versions, you have noted yourself that at least in one of their posts, they are studying various options even if they have no obligations to do it. That's what is 'proactive' in marketing language. You choose to ignore those posts and imply that they are only waiting for a solution by Google.

                                                                        Thinking such a legal and technical issue can be solved in three weeks is... not serious.

                                                                        My guess is that you'll have to wait for a definitive solution until things are clear for both Google and Adobe. Don't think your posts will have any weight.

                                                                        - Elements is not a major business item for Adobe. The organizer even less so, and the map feature is used by a minority of older versions.

                                                                        - You have perfectly understood that the solution will not be to issue new updates for each of the older versions. So, even if we can't put aside a technical miracle, we are waiting either for a fix from Google or a commercial action from Adobe. It's really very optimistic to think you'll get a free upgrade to PSE15; will they offer an upgrade to all users of previous versions, the upgrade meaning also offering the editor for free? On which criteria? By the way PSE15 only works with 64-bits OS. So, even a commercial offer has  technical constraints if you want to only solve the organizer problem.

                                                                         

                                                                        Lastly, can you explain what the fundamental difference is between " .... a suggestion that will work, if, possibly, only temporarily." and " ... there is a slight chance that it would no longer work."?

                                                                        For me, it's exactly the contrary, but I may have been fooled by the punctuation. I apologize if it was not what you meant.

                                                                        • 33. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                          armind78889159 Level 1

                                                                          Well, it seems that I initiated a long discussion here.

                                                                           

                                                                          To ask for a free upgrade to version 15 is indeed a bit too much.

                                                                          But, I think that was only the reaction on the post, where Adobe stated that they were asking Google to fix the problem.

                                                                           

                                                                          Well, Google may decide to change the public interface of Google Maps as they want to.

                                                                          As long as Adobe didn't pay Google for the maps service, it is Adobe who has to adapt to changes of the Google API.

                                                                          BTW: I somehow remember that Google announced some changes to the Maps API, obviously the ones we now suffer from, some months ago. So, it is not out-of-blue sky for Adobe that the maps part of Photoshop Elements doesn't work.

                                                                           

                                                                          To even not provide support for the previous release of a software is what is disappointing here.

                                                                          Let's compare with Apple: Even Apple supports the last two previous MacOS releases with security updates.

                                                                          And I wouldn't say that Apple is here at the forefront...

                                                                           

                                                                          So, Adobe, please provide an official statement on which releases of Photoshop Elements are supported by updates!

                                                                          Then we know if version 14 will get an update and we can keep calm and wait for the update.

                                                                           

                                                                          At least I would definitely prefer to get a fix for my version 14, which I correctly bought.

                                                                          Everything else is only a work-around...

                                                                           

                                                                          //armin

                                                                           

                                                                          P.S.: I would like to say "Thank you!" for the hint to get the trial version of 15. I will give it a try.

                                                                          Nevertheless, if the Organizer 15 indeed doesn't stop working after the trial period, it will leave a somehow "illegal" feeling behind.

                                                                          • 34. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                            michaelp22392853 Level 1

                                                                            Michel

                                                                             

                                                                            Last things first. I am guessing that English, good as yours is, is not your first language. If so that may account for your misunderstanding of what I said. I was grateful for your suggestion and wanted to be complimentary whilst acknowledging the possible limitation of the fix. So, thank you for your apology, which of course I accept.

                                                                             

                                                                            However, much as I dislike these internet ding dongs you did describe my views as "lame and pathetic" and so I feel obliged to respond.

                                                                             

                                                                            You say "Adobe does not offer any guarantee and support for older versions.". I now believe that may be true. I have searched for a definitive statement from Adobe as to what support they offer for previous versions and can find none. Also, this perfectly explains why placement in PSE15 works and does not in earlier versions. If this is true then it is very disappointing.

                                                                             

                                                                            As to the posts Adobe has made. The first, which gave us all a little hope, was made on 15/8, the second, made on 23/8 which pointed us to another page, last updated on 8/9 which states "The error in the Places view is a result of Google Maps changing how map data is delivered to applications such as Photoshop Elements. This issue has been reported to Google.".  So yes, I am ignoring the early post. The implication is that Adobe have looked in to this and regard it as Google's problem.

                                                                             

                                                                            As to the legal implications of this. I agree with armind78889159. If Adobe is taking the standard feed from Google then Google can and does change it as it pleases. It gives notice of the change and it is up to users of the feed to adapt to the change. I would be amazed if Google's T&Cs do not make this clear. If Adobe and Google have an arrangement unique to them then I am sure that will be covered by a contract. In short, it should be an easy matter for Adobe and Google to determine who is responsible for what here.

                                                                             

                                                                            You say that my posts will not have any weight. Again, I have become to believe that maybe that is true. I have browsed through some threads on this site and see that you have made several contributions Michel (so I bow to your greater experience) and that also Adobe's responses are few and far between. One small ray of hope, I saw that one Adobe technician did offer to remotely log on to a customers PC to fix an issue in PSE12, after PSE13 had been released.

                                                                             

                                                                            You say "Elements is not a major business item for Adobe." I don't care. Adobe do not have to sell it. As they do they should treat the customers that have bought it with a little more respect than they show here.

                                                                             

                                                                            You say "It's really very optimistic to think you'll get a free upgrade to PSE15". I agree, but then I have not asked for one. Rather I have said that Adobe should make us an offer.

                                                                             

                                                                            One last thought. Again I agree with armind78889159 in that I would not feel comfortable in using a trial version that has failed to expire. Of a bigger concern is that the PSE15 Organiser may update and change the catalog, which, if the trial version does expire, could cause problems in reverting back to PSE14. On the whole I shall be waiting and hoping for something definitive from Adobe. If nothing appears then I will be researching and evaluating my options.

                                                                            • 35. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                              Franck-FR Level 1

                                                                              Dear Miss, Sir, customers of Adobe (as me)

                                                                               

                                                                              As far as I'm concerned, My PSE 14 licence is just a little more than one year old. Since Adobe change its sales rules and priorize subscription instead of licences (i.e. Adobe C.C. that i tested is no more than a lifetime "loan"), it is clear that Adobe policies is only making money and keep their customers prisonner of a system.

                                                                               

                                                                              For now, i use Adobe Elements, but, as i consider that any supply with no reliable support is the worst product (and I am experienced in the Integrated Logistic Support domain, therefore i know what i'm talking about here), i gonna slowly but surely move all my photo collection (thousands) to other software and supplier which are able to match with my exigences. I believe that this kind of failure from Adobe after sale department deserve to be published on social networks. Potential customers should know exhaustively the advantage and inconvenient of any product.

                                                                               

                                                                              The situation and question we have to ask ourselves is simple : "do I agree with the fact that the support of a software sold  99 ~ 150€ is limited to one year?" NO, of course.

                                                                               

                                                                              Adobe choose to use Google libraries  : Therefore they do not have to build their own map system (good gain) ;

                                                                              Adobe sells us a licence, a contract and consider that it's not of their concerned if their supplier (Google) change its supply... We are the final customer, not the Google's customers. I strongly wonder if Adobe after sales is ISO 9000 complient, as we have to deal with their supplier on our own by a way...!

                                                                               

                                                                              Photoshop Elements 15 is fully complient to new Google maps libraries. Therefore, Adobe should, first, learn about the definition of a customer. We all are the customers of Adobe, not their suppliers. Adobe seems to not grasp this and change the roles.

                                                                               

                                                                              Pay attention, perhaps the after sales department answer gonna be : buy a subscription to Adobe Photoshop C.C. if you want a reliable support...!

                                                                               

                                                                              Best Regards.

                                                                              3 people found this helpful
                                                                              • 36. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                                finlays54572402 Level 1

                                                                                I don't think Adobe are going to fix this so I've given up and moved on.

                                                                                 

                                                                                I geotagged all 1500 of my scanned photos in Geosetter and have forgotten the places tab is even in PSE.

                                                                                1 person found this helpful
                                                                                • 37. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                                  sweepling Level 1

                                                                                  Dear Anwesha,

                                                                                  After some weeks now this problem doesn't seem to be resolving and yet it is obvious that you have addressed the problem in PSE15. A couple of straight questions: 1. do you intend to fix this for PSE14 etc, or not?  2. What is the timescale for the necessary update, bearing in mind that you probably already have the code in PSE15.

                                                                                   

                                                                                  Regards.  

                                                                                  • 38. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                                    trevorc41742375 Level 1

                                                                                    I have exactly the same problem with Elements Organiser 14 on Windows 10 Home, and on MacOS 10.12 (Sierra).

                                                                                    Any update on when the fix is coming. No use blaming Google, you will have to fix elements Organiser to accept the new method they use to transfer map data.

                                                                                    • 39. Re: Elements 13, Google Maps Not Displaying in Places View
                                                                                      richardc89937301 Level 1

                                                                                      Do you/anyone have the name of an alternative app for organising my photos, especially importantly with a maps function, that is NOT associated with ADOBE?

                                                                                       

                                                                                      I don’t mind paying but I do demand continuing reliability.

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