33 Replies Latest reply on Sep 13, 2018 2:27 PM by Springheel

    Photoshop CC (2017) crashing when attempting to open JPG

    kmansfield

      I used Photoshop earlier this morning just fine to open and tweak a PSD file. More recently I tried to open a JPG to create a new graphic and Photoshop crashed.

       

      I thought there might be something wrong with the file, so I tried to open another file. It crashed.

       

      I thought maybe there might be something wrong with the drive, so I tried to open a photo from my desktop. It crashed.

       

      I restarted my computer and launched Photoshop and opened the file that I had successfully edited this morning. Worked fine. Hopeful, I tried to open the JPG again – crash!

       

      So I opened another PSD file. Worked fine. I opened a PNG file. Worked fine. I opened a BMP file. Worked fine. Tried another JPG. Crash. So then I opened a PSD file and tried to place (embed) a JPG. Crash.

       

      Needless to say, not being able to do anything with JPGs is kind of defeating the purpose. It's certainly defeating me. Anyone else having issues?