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    Adobe Reader DC not opening hyperlinks

    ITXX

      Hello,

       

      We generate PDF files to provide customers with their case results.

       

      These documents contain hyperlinks. However, they do not work with the latest version of Adobe Reader DC for desktop or mobile. I already checked all settings within Adobe Reader DC and still does not work.

       

      It works fine with Adobe Reader XI on desktop.

       

      Do we have to modify the way we generate PDF files so Adobe Reader DC can handle hyperlinks properly on desktop and mobile? Or is it a bug on your end with this version that applies to all PDF documents generated by a non Adobe software product?

       

      I can provide a sample PDF document as well.

       

      Please let me know.

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