6 Replies Latest reply on Mar 13, 2018 6:36 AM by vaccarom

    Acrobat DC Constantly Crashing

    chrisa51509270 Level 1

      Hi All

      I posted before and not sure if I got any response, But I have more data. We have Acrobat DC running on Windows 7 Pro. One of my users keeps having Acrobat crash on her when scanning in documents and now also when opening PDF's. We did a repair install and it worked for a full day, but now is back to it's broken state..

       

      here is the data from the Windows Application Logs:

      Faulting application name: Acrobat.exe, version: 17.12.20095.42964, time stamp: 0x598c7169

      Faulting module name: BIB.dll, version: 1.2.12.1, time stamp: 0x597fa4c3

      Exception code: 0xc0000005

      Fault offset: 0x0000423d

      Faulting process id: 0xed3c

      Faulting application start time: 0x01d3178a0b20c4cc

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\BIB.dll

      Report Id: 557ee24c-837d-11e7-95a7-64006a8d

       

      The program Acrobat.exe version 17.12.20095.42964 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: e90c

      Start Time: 01d31789f4c0ecac

      Termination Time: 12

      Application Path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

      Report Id:

       

       

      Any suggestions? thank you