4 Replies Latest reply on Sep 25, 2017 9:35 AM by David__B

Can't cancel my subscription

sdyavfgztuvfktdjnrhbsvca Aug 18, 2017 7:35 AM

Hi,

Two months ago I tried to cancel my month-to-month subscription, thought it was done, turns out it was not. Now the cancel button is not even there, and there is no way to contact the staff !

This is ridiculous... I really regret using this service in the first place ! I will ask my bank to block payment for Adobe as I don't want to give them anything anymore.

1. Re: Can't cancel my subscription

KanikaS Aug 18, 2017 7:45 AM (in response to sdyavfgztuvfktdjnrhbsvca)

Hi,

Sorry for the inconvenience!

I see you have an Adobe account under the same ID as with forums. The reason you don't see a cancel option is that the subscription has already been suspended.

You may also Contact Customer Care for any billing related queries.

Feel free to follow up for any other concerns.

Thanks
Kanika
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2. Re: Can't cancel my subscription

David__B Aug 18, 2017 7:47 AM (in response to sdyavfgztuvfktdjnrhbsvca)

In addition to what Kanika said, if you're having difficulties reaching support this info may help
Contact Support FAQ: Unable to reach support through the "Contact US" link
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3. Re: Can't cancel my subscription

cissyy80449139 Sep 23, 2017 8:51 PM (in response to sdyavfgztuvfktdjnrhbsvca)

I also have similar problem! I really do not want one year more but I fail to find the cancel button too! Now I really regret using this because how ridiculous it is that we cannot even cancel it!!!!! I feel like being pushed to buy!!!!!!!!!
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4. Re: Can't cancel my subscription

David__B Sep 25, 2017 9:35 AM (in response to cissyy80449139)

Hi Cissy,

Please contact our support. They should be able to assist you with the cancellation process.
Contact Customer Care

Thanks,
- Dave
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