1 Reply Latest reply on Aug 19, 2017 9:46 AM by kglad

    Unauthorised payment

    Geoff Lennox

      On the 14/8/17 I cancelled my membership. Yesterday another payment has been debited from my account for a much greater amount. I have cancelled this payment and reported this to my bank, who have stopped any further payments. I have been unable to contact you in any other way to inform you of this. I have attached a copy of my cancellation. Please can you contact me and advise what you are doing taking money without consent.

       

      Cancellation confirmation
      We've processed your cancellation request. Your service will end on 20-August-2017 (PT).
      After that, your account will revert to a basic, free level of membership. Free memberships retain limited access to Creative Cloud services and 2GB of complimentary online storage. (You may need to delete files to meet your new storage limitations.)
      Keep exploring Creative Cloud, and we wish you well in your future endeavors.