Ae and AME Issues

[adriang37492217]

Hi Team,

When I try to add a composition to the AME Queue, I receive an error (5027 :: 12) "Adobe Media Encoder is not installed." AME is definitely installed and I am running the latest, up to date versions of CC. If I try to drag a composition into AME, I receive an error "Dynamic Link Error : Source is Empty." The source is not empty, I have footage and audio in the composition.

I have uninstalled and re-installed both applications and the problem persists.

Help? !

[Mylenium]

Nobody can tell you anything without exact system info and other technical details.

Mylenium

[adriang37492217]

I have Ae CC 2017, AME CC 2017, on OSX 10.11.6

[Jose Panadero]

Be sure to get all the updates from the Creative Cloud app.

Try to download Preference Manager from

Digital rebellion. This free application lets you to remove all the prefs for all CC apps. Once you remove all the prefs try to send the comp to AME again

Let us know if this works for you

[Jose Panadero]

Do you have installed AME in the default directory or it is a custom location?

Have you tried to drag and drop the After Effects project file directly into AME?

I remember having this problem when AME Wars not installed in the default directory but dragging th AE file directly into AME worked.

[adriang37492217]

AME is in the default directory, and if I try to drag and drop I get an AME error "Dynamic Link Error : Source is Empty."

[Kevin-Monahan]

Hi adriang,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin