5 Replies Latest reply on Aug 30, 2017 6:18 AM by Sue Garibaldi

    After Update my drawings where gone!

    Meerschweinschen

      Hello,

      I'm using Adobe Draw on my ipad.

      After an automatic update I could not find my work anymore.

      What has happened, please help.

      Thanks

      Alina

        • 1. Re: After Update my drawings where gone!
          Sue Garibaldi Adobe Employee (Admin)

          Hi Alina.

           

          I know it's upsetting to not see your work when you open the app.

           

          Sometimes, though, work takes time to sync back down to the device (I'm hoping that's already happened). Other times, it's not there because when signing back in a different account was signed back into. So a couple of questions:

           

          When you updated were you asked to sign back in to the account?

          Have you ever used another email address for an Adobe product?

          Do you have any other Adobe apps on this same device that could have automatically logged you in with a different account?

          Also, since it's new to this version, did you use the social sign on (G+ or Facebook) feature to log-in to the app?

           

          Please let me know.

           

          Sue.

          2 people found this helpful
          • 2. Re: After Update my drawings where gone!
            Meerschweinschen Level 1

            Hi Sue,
            thank you for taking your time to help me, and sorry for the late replay, I was out on a camp.

            The update happen automatically.
            I was using always using the app without an account. But after the update this was not possible anymore.
            So I created an account, but when I logged in all may work ( about 70 drawings) where gone.

            Hope you have some ideas

            Thanks and regards
            Alina

            • 3. Re: After Update my drawings where gone!
              Sue Garibaldi Adobe Employee (Admin)

              Hi Alina.

               

              No problem I figured you'd respond when you were ready. I'm a bit confused though... It's never been possible to use Draw without creating an account.

               

              Give another thought to these questions:

              Have you ever used another email address for ANY other Adobe products?

              Do you have any other Adobe apps on this same device that could have automatically logged you in with a different account?

              Also, since it's new to this version, did you use the social sign on (G+ or Facebook) feature to log-in to the app?

               

              Sue.

              2 people found this helpful
              • 4. Re: After Update my drawings where gone!
                Meerschweinschen Level 1

                Dear Sue,

                thank you so much now I got them all back!

                I was using Adobe Draw since such a long time, I forgot I had an account.
                Now I was trying all my email and I could get in again.First there where only view drawings but slowly there where all coming back.

                 

                Thanks again for the help
                Alina

                • 5. Re: After Update my drawings where gone!
                  Sue Garibaldi Adobe Employee (Admin)

                  Alina.

                   

                  I knew they were there somewhere....Thanks for letting me know you have them now.

                   

                  Sue.

                  1 person found this helpful