I see you have an active subscription under the same ID as with forums.
Since you are getting the trial message, please try steps in the shared link:
Hope this helps!
Feel free to update the thread for any other questions.
I am sorry but followed every step but nothing is changed. İs there anything I can do?
1 person found this helpful
Please rename the Slstore to Slstore.old.
Mac: Library/Application Support/Adobe/SLStore
I know I started to be annoying I am so sorry but when I try to rename it , it says you cant change because folder is open somewhere but it doesn't. How can I close it and rename it?
Ok, I closed all applications related to adobe and it can be renamed and it has fixed thank you all for your help and patience and sorry about my English if I write anything wrong.
We're glad your issue was resolved.
Have a great week.