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There is some information about these characters in the Using RH7 article on my site.
I believe it's necessary to set the default language of your machine to Japanese or Chinese before you compile HTML Help files in these languages. See this thread in the RoboHelp for HTMLHelp forum:
issues with the TOC and index
And also this article on the Helpware site:
Japanese HTML Help Setup
Thanks Pete for the fast answer.
However, despite changing my localization to Japanese, it didn't solve my problems. However, it really seems like a computer configuration issue, as the CHM files that were sent to me by the translation office correctly had their TOC and index in Japanese and Chinese.
This is perhaps due to the fact that I'm running Windows Vista 64?
I have found out that changing Robohelp's language setting allowed me to correctly generate the CHMs.
This is however unacceptable from a software that claims to support 35 languages. It should be possible to run the software without always having to change its language setting back and forth...
I don't think this is anything Adobe can change. They have to use the MS Help Compiler like all other HATs and Adobe cannot change how that works. Adobe make it possible to create topics in the source, then you have to generate the way that the MS Help Compiler dictates.
Might it be possible for RoboHelp to add a RoboHelp-language-setting step to the Single Source Layout for .chms?
I was thinking that if I were running from a command line, I could run a setup command before running the Microsoft HTML Compiler command. If this is something that could be saved in the .ssl file itself, it would allow users to generate a project in different languages. (Oo, maybe even using conditional build tags!)
Would something like this work? I don't know enough about the compilers and .ssls to know.
Actually, all I needed to do was to change RoboHelp's language setting and have the support for Asian languages installed on the computer, so what Elisa was suggesting might be a good idea.