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Unable to import a file

New Here ,
Aug 23, 2017 Aug 23, 2017

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Hello, I use adobe premier pro recently, I am in 3D and I wish to make videos of my animations export to ".exr" However, when I launch the program, I do "new project" and when I arrive on the work plan I am what the tutorial tell me to do, in addition, to drag my file in the sequence (bottom right) . Nothing passes my mouse become a incone of a "red round baré". I then tried to import by doing the following: file> import> "my .exr file And I noticed that when the import to finish I click on one of my frames, and the image is black, nothing appears Would anyone have a solution? I lose patience .. thank you in advance

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New Here ,
Aug 23, 2017 Aug 23, 2017

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bugpremiere.png

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Aug 23, 2017 Aug 23, 2017

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Hi Brizengan,

I am sorry about the trouble.

What is the source of your media files and where exactly they are located?

What are your system specs & which OS are you on?

Try this:

Open your project, click on File > Project settings > General and change video renderer to 'Software Only Mode' and delete previews.

Check if that makes any difference.

Thanks,

Kulpreet Singh

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New Here ,
Aug 24, 2017 Aug 24, 2017

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Hello Kulpreet

The source of my files comes from the Houdini software, I made a Render and then converted it to open .exr.
My files, are currently on local disk D, in a folder originally created for editing.
I use windows 10, 32go RAM, 1TO, intel core i7, Nvidia geforcegtx 950.
And use it Adobe Premiere Pro CC 2017.

I tried to do what you told me, nothing has changed


					
				
			
			
				
			
			
			
			
			
			
			
		

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New Here ,
Aug 24, 2017 Aug 24, 2017

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exr.png

Ps : Photoshop read good my exr

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New Here ,
Aug 24, 2017 Aug 24, 2017

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exr2.png

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New Here ,
Aug 24, 2017 Aug 24, 2017

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exr3.png

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Community Expert ,
Aug 24, 2017 Aug 24, 2017

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Double click on the clip first then drag into timeline. Does that do anything?

If not can you upload the file to test.

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New Here ,
Aug 24, 2017 Aug 24, 2017

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Double click and drag does not work. When you told me to download something ... I do not understand.

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Community Expert ,
Aug 25, 2017 Aug 25, 2017

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I am asking you to UPload a file that is giving you trouble for me to test.

You can use e.g. Dropbox

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New Here ,
Aug 26, 2017 Aug 26, 2017

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Community Expert ,
Aug 26, 2017 Aug 26, 2017

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Imports fine on my PC

Cloud exr.PNG

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Community Expert ,
Aug 26, 2017 Aug 26, 2017

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Like Richard: imports just fine.

Might want to reinstall Premiere.

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Adobe Employee ,
Nov 01, 2017 Nov 01, 2017

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Hi Brizengan,

Have you tried the step recommended by Ann Bens? Please let us know the status.

Thanks,

Vidya.

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