3 Replies Latest reply on Oct 26, 2017 5:47 AM by Tariq Dar

    Re-Activating License for CS3 Error

    paulop11044627 Level 1

      I have an old Macbook (7 years old) and just bought a new Macbook. I transferred my data and software from my old Macbook to my new one. I have CS3 and when I try to open a pdf on Adobe Acrobat 8 Professional, I get the below dialog box.

      Screen Shot 2017-08-23 at 6.13.26 PM.png

       

      When I open Adobe Photoshop, I get the below dialog box asking me to re-activate.

       

      Screen Shot 2017-08-23 at 6.16.13 PM.png

       

      When I click "Re-Activate" I get the following dialog box,

      Screen Shot 2017-08-23 at 6.16.50 PM.png

       

      When I select "OK" nothing happens and I continue getting the same activation problem message that I don't have internet connection. I do have internet connection, but it doesn't seem to work through the Adobe Activation. I tried calling but when I called the activation number provided, the message informed me that they no longer do activations over the phone. When I go on the website, there is not a phone number easily accessible to call for help. After searching around the website for a long time, I called and spoke to someone who said that I have to wait on the live chat. I told her that I have done that twice already, but the wait each time was over 45 minutes and I never reached first position in the wait line. It's been frustrating.

       

      Can you help me resolve this issue?