2 Replies Latest reply on Aug 24, 2017 12:10 AM by cafe_fiend

    Adobe Photoshop app does not show up after purchase

    talkativeman

      Hi,

      I purchased a monthly subscription for Adobe Photoshop from Creative Cloud 6 days ago and it does not show up as a purchased app in my Creative Cloud account although I have received an email confirmation from Adobe saying that my payment and order is successful.

       

      I spent hours sifting through your forums and troubleshooting with the suggestions in your forum:

       

      1. Uninstalling Creative Cloud and signing in again (did this twice)

      2. Updating all apps

      3. Running clean-up tool from Adobe

      4. Updating payment information

       

      I am using a MacBook Pro (Retina, 13-inch, Early 2015), Processor: 2.9 GHz Intel Core i5

      OS: Sierra 10.12.6.

       

      Your help is appreciated. Thank you.

      Adobe order.png