Thanks for the linked article, yes i have tried various sign in / sign out cycles however I think that the most likely resolution is to deactivate devices however this feature ins not available logged on to Adobe either as the user, or primary or secondary administrator.
Can anyone tell me definitively where to find the deactivation system, or I am just tempted to remove and reinstall all products.
2 people found this helpful
No need to remove installed products.
Follow below steps:
Close all Adobe apps including Adobe Creative Cloud desktop app as well.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
It will open Appdata folder.
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.
Once the Opm.db file is deleted , relaunch Adobe Creative Cloud app and Sign in.
Then launch installed apps like Photoshop...etc and check.
Better to check with Adobe support once, :
Thanks for your input, deletion of that file seemed to have no impact so in the end we spoke to Adobe and they fixed it.
Glad to hear that