0 Replies Latest reply on Aug 24, 2017 1:43 PM by iwishiwasgay

    Getting E_ADEPT_DOCUMENT_TYPE_UNKNOWN when trying to load an .ascm file


      I've downloaded the .ascm three separate times, and get the same error each time I attempt to use the file with Adobe Digital Editions.

      This only occurs with a specific eBook. I've tried 7 other eBooks, and those other eBooks are added successfully.


      Full error:
      Unable to download


      Error getting License. License Server Communication Problem:



      Steps to reproduce:

      Purchase "George R. R. Martin's A Game of Thrones 5-Book Boxed Set (Song of Ice and Fire Series)" from Google Play Books

      Download as EPUB
      Add .ascm for EPUB to ADE


      Troubleshooting attempted:
      Downloaded .ascm again

      Asked Google for assistance - they suggested the following:

      • Redownload eBook
      • Reinstall ADE
      • Install Adobe Acrobat
      • Re-authorize ADE
      • Try again