6 Replies Latest reply on Sep 7, 2017 8:25 AM by Fritz Hansen

    Quick Tools not being saved

    arlener71145413

      My Quick Tools settings are not being saved. Every time I close out the program, the tools disappear. I have to keep selecting the tools every session. Anyone know how to fix this issue?

        • 1. Re: Quick Tools not being saved
          AnandSri Adobe Employee (Admin)

          Hi Arlener,

           

          As per the description above the Quick Tools settings are not getting saved, Is that correct?

           

          You may try to check for any pending updates of Acrobat from Help>Check for updates.

          You may also try to repair the installation file from Help> Repair Installation.

           

          Try running the Acrobat as Run as Administrator (Windows only).

           

          If this does not help, please enable the Hidden/Root Admin/Account in the computer and check.

           

          Please share the following details:

           

          * Is it Acrobat Reader DC or Acrobat Pro DC?

          * Is it a Mac or Windows machine?

          * Is it your personal or office computer?

          * Please confirm the version of Acrobat installed on your computer?

          To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat

          Update this discussion with the results.

           

          Regards,

          Anand Sri.

          1 person found this helpful
          • 2. Re: Quick Tools not being saved
            Fritz Hansen Level 1

            I HAVE THE SAME ISSUE

            Very annoying to have to first find where certain tools are and then reload them into the quick tools bar at the top. At one point the display showing the magnification value disappeared, and I could not find it in any of the customize options; I finally chose "reset toolbars" and it came back.

             

            answers to Sri's questions:

             

            Acrobat Pro DC

            2017 continuous release

            Build: 17.12.20098.240878

             

            personal

             

            Mac OS 10.12.6

            27" iMac late 2015

            • 3. Re: Quick Tools not being saved
              AnandSri Adobe Employee (Admin)

              Hi FritzHansen,

               

              Please refer to the steps in the following thread: https://forums.adobe.com/thread/2309754

               

              Regards,

              Anand Sri.

              • 4. Re: Quick Tools not being saved
                Fritz Hansen Level 1

                That seems awfully cumbersome. What I've done is control-click (I'm using a Mac) the tool area to get this (also available from the View menu):

                Screenshot 2017-09-05 15.30.31.png

                 

                Then for each of those Show items in the top section, I select individual tools or Show All Page Display (or whatever) Tools. I've always had "Restore last view setting" selected in the preferences. Shouldn't my set of tools be maintained regardless of what file gets opened AND when I create a new PDF? It has always worked that way in the past. Some of the things that disappear aren't in those customizable tool sets, such as the Hand and the page number display; at least I haven't found them so far.

                • 5. Re: Quick Tools not being saved
                  AnandSri Adobe Employee (Admin)

                  Hi Fritz Hansen,

                   

                  Please follow the steps from the following links: Adobe Acrobat Workspace basics

                   

                  Let us know how it goes.

                  Regards,

                  Anand Sri.

                  • 6. Re: Quick Tools not being saved
                    Fritz Hansen Level 1

                    I looked at those workspace basics and as far as I can tell, what I described above is exactly what is mentioned in the first bit under "Toolbars," so if some of my tools are disappearing, is there a glitch in the software, or do I have to do this for every PDF I open—and does the set of tools travel with the PDF (if I open a PDF created by someone else, do I only see the tools they have showing when they created the PDF)?

                     

                    There seems to be some nomenclature inconsistency, as well, which might be confusing me (and possibly others). The Workspace Basics instructions begin with "To add tools in the toolbar,..."

                     

                    After mentioning "the toolbar" the instructions start referring to the Quick Tools toolbar and the Common Tools toolbar

                    How many toolbars are there. They certainly all look like a single bar. And what makes something a quick tool? 

                     

                    And then under Create Custom Tools, it's really saying you can create custom tool sets, not custom tools, right? I understand that and have used that function, but the language is sloppy.

                     

                    This whole issue would go away if the tool bar(s) and menu of tool categories to the right of the document were separate from the individual PDF document the way they are in other Adobe products, so the user can create a workspace that remains the same regardless of the document that is open.