6 Replies Latest reply on Aug 25, 2017 8:53 AM by Perfetto

    Adobe X Pro crashing every time after sending a PDF attached Email


      This is a VERY strange issue.


      Adobe X Pro


      Whenever I attach a PDF to an email using EITHER the app's attach to email function, OR directly in the email, Adobe crashes. The emails seem to be going out fine, and this does not impact functionality of Adobe after clicking "close" on the crash dialog, but I get the crash notice every. single. time. If it's relevant at all, I use Outlook 2016.


      Here is the error signature:


      Problem signature:


        Problem Event Name:    BEX


        Application Name:    Acrobat.exe


        Application Version:


        Application Timestamp:    5603ff78


        Fault Module Name:    StackHash_0a9e


        Fault Module Version:


        Fault Module Timestamp:    00000000


        Exception Offset:    5aa80d6d


        Exception Code:    c0000005


        Exception Data:    00000008


        OS Version:    6.1.7601.


        Locale ID:    1033


        Additional Information 1:    0a9e


        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789


        Additional Information 3:    0a9e


        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789


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      What I've tried:


      1. I've tried repairing Adobe


      2. I've tried uninstalling and resinstalling Adobe


      3. I've tried creating the folders ToolsSearchCacheRdr and ToolsSearchCacheAcro in the appropriate AppData directory


      4. I've tried disabling Windows preview pane and Adobe Share Pane


      5. I've tried setting process priority to high for Adobe


      6. I've tried turning off DEP for Adobe (does not work)


      I've really done some legwork here and I can't seem to fix it. Please advise.