6 Replies Latest reply on Aug 25, 2017 8:53 AM by Perfetto

    Adobe X Pro crashing every time after sending a PDF attached Email

    Perfetto

      This is a VERY strange issue.

       

      Adobe X Pro

       

      Whenever I attach a PDF to an email using EITHER the app's attach to email function, OR directly in the email, Adobe crashes. The emails seem to be going out fine, and this does not impact functionality of Adobe after clicking "close" on the crash dialog, but I get the crash notice every. single. time. If it's relevant at all, I use Outlook 2016.

       

      Here is the error signature:

       

      Problem signature:

       

        Problem Event Name:    BEX

       

        Application Name:    Acrobat.exe

       

        Application Version:    10.1.16.13

       

        Application Timestamp:    5603ff78

       

        Fault Module Name:    StackHash_0a9e

       

        Fault Module Version:    0.0.0.0

       

        Fault Module Timestamp:    00000000

       

        Exception Offset:    5aa80d6d

       

        Exception Code:    c0000005

       

        Exception Data:    00000008

       

        OS Version:    6.1.7601.2.1.0.256.48

       

        Locale ID:    1033

       

        Additional Information 1:    0a9e

       

        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

       

        Additional Information 3:    0a9e

       

        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

       

      Read our privacy statement online:

       

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

      If the online privacy statement is not available, please read our privacy statement offline:

       

        C:\Windows\system32\en-US\erofflps.txt

       

      What I've tried:

       

      1. I've tried repairing Adobe

       

      2. I've tried uninstalling and resinstalling Adobe

       

      3. I've tried creating the folders ToolsSearchCacheRdr and ToolsSearchCacheAcro in the appropriate AppData directory

       

      4. I've tried disabling Windows preview pane and Adobe Share Pane

       

      5. I've tried setting process priority to high for Adobe

       

      6. I've tried turning off DEP for Adobe (does not work)

       

      I've really done some legwork here and I can't seem to fix it. Please advise.

       

      Thanks,

       

      KB