I moved your question to the Acrobat General Troubleshooting forum, first of all.
What happens when you try to open a PDF file? Is there an error message of some kind?
Also, are you able to open the application on its own, without trying to open a file?
I have the same question
I can open the application, but that is all. I do not get any error messages; files just won't open.
We have had the same problem with Acrobat DC. We have a Mac OS X and some email pdf file attachments open ok, but some attachments open as 'scrambled' letters and figures. We have found that by right clicking on the e-mail pdf attachment and opting for 'download' (left click), then clicking on the download icon (top right of screen) to open the downloads list, then right clicking on the downloaded attachment, then choosing 'Open' from the menu (left click), the attachment opens. This seems to work both for texts and images.
This solution does not work for me
Acrobat Pro DC, Mac OS High Sierra,latest Acrobat as of March 2018
PDF files do not open when I try to open from within Acrobat or click the file icon.
PDF files within web pages do not open, I see only a gray screen
I have the same issue. I'm running Mac OS Sierra 10.13.4 on a new MacBook Pro 15" Acrobat Pro DC opens but files doesn't open.
I have the same issue. Has anyone found a solution?
So it's been like 8 months and Adobe doesn't know how to fix their own software? Do they just not care about the Acrobat program? Maybe we should take this to social media to get a better response.
This is not Adobe's support - most of the people you see here do not work for Adobe, and are just users' of Adobe's (in this case) PDF technology. This means that we don't have access to Adobe internal information about bugs or fixes in the works. We can help with issues that we have experience with. In this case, this symptom is a new one, and even though I run Acrobat DC on a MacBook Pro, I have not seen this problem, nor do I know of how to fix it. Only Adobe's support team can help you. Get in touch with them using this link: http://helpx.adobe.com/contact.html (don't use any of the "Forum" options, otherwise you will end up here again)
Sorry for the inconvenience caused.
As, Karl, mentioned this is User to User forum and often Product specialist come here to answer questions. If you still experiencing this problem, have you tried contacting Adobe Support as, Karl, suggested? If yes, Is your issue resolved now?
If not, please help us with the version of Acrobat/Reader installed Identify the product and its version for Acrobat and Reader DC
Also, the version of operating system you are using?
Will be waiting for your response.
Thanks all. I'm in talks with Adobe Tech. We will find a solution to the issue.
Adobe won't allow me to select from Acrobat DC from the support link you posted, but I'm still experiencing this problem. Has anyone resolved this issue yet? I'm using version 2018.011.20035. It won't open any .pdfs. I've tried multiple.
So I found a solution...not "THE" solution. But I have been working with Adobe on this. We tried a reinstall...didn't work. We tried the cleaner... didn't work. We event did a complete Cloud reinstall...didn't work. So they sent me a link to download Acrobat from 2015. This works. I just have to get a serial number so I can use it past 15 days. Not ideal but at least I can view pdfs again.
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I couldn't find any product registered under the email id you have on Adobe Forums.
When you try to contacting Adobe Support, you need to log-in with the Adobe id which has active subscription and accordingly it will show you the right options for the contact. You may try with the Adobe Id which has right subscription.
If you still be facing issues, help me with your Adobe Id which has active subscription and send me the details via private message. How Do I Send Private Message Don't update this discussion with your private information as this is a public forum.
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So I was having this problem as well. (I am on OSX High Sierra 10.13.3). It has been an ongoing issue for a few weeks now, double-click a PDF and Acrobat opens, but there is no PDF visible. It has been driving me crazy because it is annoying to only be able to see the PDF using Preview in OSX.
I work primarily in VFX and there are a couple of my applications that have an issue when I switch between having an external monitor and not having one (I am on a laptop). The window location does not update when I unplug the external monitor, so if I have a non-modal window on the second monitor, I can't get to it if I unplug the monitor. Most other apps automatically move all the windows so that they are only on active monitors.
Well, I was sitting here trying desperately to open a PDF, and it occurred to me that I may have had the last PDF I used on my external monitor, which was the case. I plugged in the external monitor and there was the PDF. I then unplugged the external monitor and the PDF did not move. I then used a trick that works sometimes on my other apps. In the Adobe DC menu, go to Window and then pick Cascade or one of the Tile options. This will rearrange windows on the current monitor to Cascade or tile them. This brought my PDF to my laptop screen and now I can view PDF's again.
Again, this worked for me, it may not work for you if you don't use external monitors.
EDIT: I did also try uninstalling and reinstalling Acrobat DC from the CC menu. It kept all the settings between installations apparently
Thank you jbrandibas! I was having the exact same problem this week. I have spent the last hour uninstalling and reinstalling from CC and from my apps folder, deleting preference files, cruising through the preference settings; nothing was working. And then I read your post.
Picking a Tile option did the trick!