1 Reply Latest reply on Aug 27, 2017 12:02 AM by MichelBParis

    HELP!! RadLab no longer opening on PS Elements. Whyyyy?

    SinéadK89

      Hi there,

       

      I use Photoshop elements alongside the "Radlab" plug in (both of which I enjoy very much and use quite often) My Photoshop Elements is up to date.

       

      Yesterday the plug in for RadLab just wouldn't open, without a reason why, but not only that it proceeded to freeze my photoshop.

      This happened every single time I tried opening.

      I've tried uninstalling radlab and reinstalling and still the same thing keeps happening.

       

      Ive also contacted Radlab and they said they've suggested everything I've done already and feel it's an issue on Adobe's side.

       

      I'm really upset because I love using it alongside PS elements and I can't see myself editing photos without it.

       

      Any help would be amazing because as I said I use it with all my photos that I take.

       

       

      Sinéad

        • 1. Re: HELP!! RadLab no longer opening on PS Elements. Whyyyy?
          MichelBParis Adobe Community Professional & MVP

          My Photoshop Elements is up to date.

          So you are on Elements 15 (the only update is for Camera Raw).

          Ive also contacted Radlab and they said they've suggested everything I've done already and feel it's an issue on Adobe's side

          To get help from other users in this forum you can imagine that only RadLab users can confirm your issue and have an idea about solutions. I had never heard about RadLab. Since the problem just appeared recently, you can't suspect any change in the Elements program itself; external changes like an OS update, conflict with antivirus or hardware problem may have triggered the bug.

          You don't get Help from RadLab, but at least, do they confirm that they can reproduce the bug or that other users have the same problem? If they have a user to user forum like this one, may be you could know?