2 Replies Latest reply on Aug 29, 2017 5:45 PM by genem7036185

    First time using eBook, cannot open .acsm - Forgot to authorize when I purchased?

    vegardm23631032

      Hi,

       

      When I bought an eBook I was prompted to register an Adobe ID, presumably to link it to the eBook in question for authorization purposes, but I clicked download immediately instead and the option to register an Adobe ID disappeared. Now I cannot in any way seem to be able to open the eBook I purchased. I have tried to authorize my computer without ID, with ID, and I have tried a couple of different versions of Adobe Digital Editions (4.5 and 3.0).

      I get an error message saying:

       

      Error getting License. License Server Communication Problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

       

      How do I proceed?

       

      Any help is greatly appreciated. In advance, thanks for your time.

       

      Regards,

      Vegard.