1 Reply Latest reply on Aug 30, 2017 10:50 AM by oksamurai

    Getting black screen on playback

    Lance d'Boyle

      Hi, I'm just starting Character animator and when I first start it up I get this message

      Internal error code: (70845333:1171+20) Behavior defines a UI Tag group which app doesn't understand

       

      and then again when I start up the 'Welcome: Start Here' animation. When I try to play the 'welcome start here' animation I get sound but no visuals, just a black screen. It's the same thing for the record animation and the make you own animation scenes. I can scrub the timeline to get very  spotty animation but I get no sound.

       

      I'm using version beta 5 (x141) on a 2017 5k imac i7, 40Gb ram and a Radeon Pro 580 8192 MB.

       

      Is this a known issue? Is there a solution?  Cheers