4 Replies Latest reply on Dec 4, 2017 10:40 AM by Pete.Green

Problem with touchpad gestures

Cacuu Aug 30, 2017 8:58 PM

I can't seem to get touchpad gestures to work with photoshop. They work fine with my touchscreen, but when it comes to the trackpad and my intuos medium pro's touch features, the gestures are ignored or work strangely. Pan is choppy, moving chunks at a time and never in both directions simultaneously (so horizontal movement then vertical, never diagonal) When I pinch, it horizontal pans, though i'm not sure if it's just that the gesture is not recognized.

Either way, this is incredibly frustrating to me. I'd like tips on how to maybe fix this, since it seems like it should work on trackpads and touch tablets.

I'm running windows 10, Gestures are enabled on the menu and GPU is turned on (and on advanced).

Thanks in advance!

1. Re: Problem with touchpad gestures

patb88891368 Sep 28, 2017 8:31 PM (in response to Cacuu)

I have the same thing. I bought a really expensive computer and part of it was because of the touchpad

I really need this to be figured out
Like Show 0 Likes(0)

Actions
2. Re: Problem with touchpad gestures

Mohit Goyal Oct 2, 2017 9:34 PM (in response to Cacuu)

Hi Cacuu,

Please let us know the version of Photoshop you are using now? Is it the latest one CC 2017.1.1?

Also, refer the below discussion related to the similar issue
Photoshop CC 2015 - Touch Gestures not working on Surface Pro
Touch gestures in Photoshop

Regards,
Mohit
Like Show 0 Likes(0)

Actions
3. Re: Problem with touchpad gestures

Selling old Versions Oct 3, 2017 7:38 AM (in response to Mohit Goyal)

I just activated it a week ago for me so I'm guessing the newest version (I'm not replying on that computer but one I use for school)

Do those just work on macs then?
Like Show 0 Likes(0)

Actions
4. Re: Problem with touchpad gestures

Pete.Green Dec 4, 2017 10:40 AM (in response to Selling old Versions)

Hi all,

Have either of you try resetting the Photoshop preferences to see if that reenables the touch gestures not on the trackpad?

Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs

According to the engineering team regarding gestures and trackpad support: "We don't support gestures on the trackpad. All we get there are OS window gesture events which can be unreliable."

So if it's working on-screen, but not on trackpad, that is working as intended.
Hopefully this helps shed some light.

Let us know how it goes.
Regards
Pete
Like Show 0 Likes(0)

Actions