2 Replies Latest reply on Jun 2, 2018 7:48 AM by belbaci

    All my personal workspace disappeared


      Hi there,

      I really need your help

      After 3 days of holiday, this morning I opened Photoshop CC, and everything was different.

      The opening page (start page) was completely empty, no preview of my last works, nothing.

      No workspace, no personalized settings, error about plugin and for font too!

      I was no longer logged into my Adobe CC account and the 3 different workspaces I had created over the years were no longer available.

      I immediately logged into my account but nothing returned normal.

      I tried to control workspaces, but there are no more than the basic essentials (web etc).

      I went to check in

      C: \ Users \ BigBe \ AppData \ Roaming \ Adobe \ Adobe Photoshop CC 2017 \ Adobe Photoshop CC 2017 Settings but the WorkSpaces folder is empty and the same for the WorkSpaces (Modified)

      Additionally, all existing folders and files were created today when Photoshop is opened 30 minutes ago.

      So I went to check in the folder logs (still in AppData) and even this folder is just created and found these two logs:



      Unable to initialize application session ID

      Unable to initialize service code and level

      No translation for key "EUCLID.IMAGE" in language en

      No translation for key "EUCLID.IMAGE" in default language



      [0831/125958:INFO:CONSOLE(39)] "Unable to initialize application session ID", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%20CC%202017/Required/www-universal-sea rch/build/main.js (39)

      [0831/125958:INFO:CONSOLE(39)] "Unable to initialize service code and level", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%20CC%202017/Required/www-universal-sea rch/build/main.js (39)

      [0831/125958:INFO:CONSOLE(37)] "No translation for key "EUCLID.IMAGE" in language en", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%20CC%202017/Required/www-butler/build/ main.js (37)

      [0831/125958:INFO:CONSOLE(37)] "No translation for key "EUCLID.IMAGE" in default language", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%20CC%202017/Required/www-butler/build/ main.js (37)


      Every single folder in AppData is created today (maybe it's normal.... I don't know), but where are gone my workspaces, my styles, my settings?



      Waht I have to do?

      I have regularly closed Photoshop three evenings ago without any problems and re-started this morning after three days and everything seems to have disappeared.

      Also missing Suitecase, On1, and all tabs and extensions installed by the plugins I use.


      Please help.

      Thanks in advance


        • 1. Re: All my personal workspace disappeared
          Mohit Goyal Adobe Employee (Admin)

          Hi BigBearLio,


          It looks like the Photoshop preferences reset back to defaults just like when you newly install the Photoshop application.


          You may try restoring your system settings to the previous data when it was working fine. If you are using the Windows machine then you can try doing the system restore. Let me clear this thing that we cannot assure you that system restore can fix this issue or not.


          In some cases, it will restore the previous settings without creating any other issue.




          • 2. Re: All my personal workspace disappeared

            Hi Mohit, i have the same problem, can you help me? All my settings dissapeared after my computer shut down in a power outage. Appdata folders are empty and with todays date. I tried restoring the system to a previous point but it says there was no change and Photoshop is still in the default settings. Is there any other way to fix it? Thank you!