8 Replies Latest reply on Sep 18, 2017 8:49 AM by danielb78

    Flash Player Silent Auto Update Internal Service not working

    danielb78 Level 1

      Hi All,

       

      I have almost identical Issue like the Guy from the Thread Flash player silent auto update not working

      All the Fixes and possible Solutions from this Thread i have tried with no Success.

       

      At this Point i have no Idea what could cause this Issue.

      In my log i find the following Error Codes:

       

      2017-8-29+13-38-45.795 [info] 1629 server.company.local:8084

      2017-8-29+13-38-45.795 [info] 1614

      2017-8-29+13-38-45.811 [info] 1615

      2017-8-29+13-38-45.811 [info] 1618

      2017-8-29+13-38-45.827 [info] 1619 1063

      2017-8-29+13-38-45.857 [info] 1629 server.company.local:8084

      2017-8-29+13-38-45.857 [info] 1614

      2017-8-29+13-38-45.872 [info] 1615

      2017-8-29+13-38-45.872 [info] 1618

      2017-8-29+13-38-45.890 [info] 1604

      2017-8-29+13-38-45.890 [info] 1608

      2017-8-29+13-38-45.905 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

      2017-8-29+13-38-45.905 [warning] 1468 183

      2017-8-29+13-38-45.921 [warning] 1469 183

      2017-8-29+13-38-45.921 [warning] 1470 183

      2017-8-29+13-38-45.936 [warning] 1474 183

      2017-8-29+13-38-45.936 [warning] 1475

      2017-8-29+13-38-45.952 [info] 1432

      2017-8-29+13-38-45.952 [info] 1612

      2017-8-29+13-38-45.968 [info] 1620

       

      What does the Codes mean? 1468, 1469, 1470, 1474, 1475 and 183?

      I found nothing at the Internet about these Codes?

       

      Could anyone help me?

       

      Many Thanks.

       

       

      Regards,

       

      Daniel

        • 1. Re: Flash Player Silent Auto Update Internal Service not working
          danielb78 Level 1

          Could anyone help me to get my Problem solved?

          It would already be enough, if anyone had the description of the Error Codes..

           

          Please!

           

          Many Many Thanks..

          • 2. Re: Flash Player Silent Auto Update Internal Service not working
            maria__ Adobe Employee

            Hi,

             

            Please don't post the same issue to 3 different topics.  It creates confusion. Please reply to this topic, not the others.

             

            Error 183 is a Microsoft error code.  Details on it are available at System Error Codes (0-499) (Windows)

             

            The other errors indicate the request to the currentmajor.xml file failed.  Using a browser, please attempt to view the locally hosted currentmajor.xml file (e.g. launch browser, navigate to https://your.domain.com//pub/flashplayer/update/current/sau/currentmajor.xml).  Does the page display?

             

            --

            Maria

            • 3. Re: Flash Player Silent Auto Update Internal Service not working
              danielb78 Level 1

              Hi Maria,

               

              Many thanks for your Reply.

              In future i will only write in this Topic.

              Sorry for my several Postings.

               

              I have access to currentmajor.xml and i can navigate to the whole Folder Structure

              I get no Certificate Issue. This is the Content of the File:

               

               

              According to your detailed List Error Code 183 tells me, that the File already exists.

              What File already exists? I have extracted the whole Archive to the Server, as mentioned in the Admin Guide,

              ERROR_ALREADY_EXISTS
              183 (0xB7)

              Cannot create a file when that file already exists.

              • 4. Re: Flash Player Silent Auto Update Internal Service not working
                danielb78 Level 1

                Hi Maria,

                 

                Do you have an Idea, why Error Code 183 is showing up?

                All the Files are extracted to the Folder Structure mentioned in the Admin Guide of Adobe.

                The Permissions are correct, because i can browse to all the Folders and the XML stored there.

                The Certificate is imported and shows no Error, too.

                 

                Why then Error Code 183?

                Which File already exists, after finding the currentmajor.xml?

                 

                Many Thanks for your Help.

                 

                 

                Regards,

                 

                Daniel

                • 5. Re: Flash Player Silent Auto Update Internal Service not working
                  danielb78 Level 1

                  Could someone help me with the Error/Warning Codes:

                  - 1468

                  - 1469

                  - 1470

                  - 1474

                  - 1475

                   

                  I have absolutely no Idea what these Numbers are meaning. :-(

                  • 6. Re: Flash Player Silent Auto Update Internal Service not working
                    danielb78 Level 1

                    Finally i could solve the Issue by myself.

                     

                    For anyone, that have the same Error:

                    It turned out, that the Server Port "8084" caused the Issue.

                    The internal Background Update Service only works with Port 80 or 443.

                    So the Standard Ports are the Requirements. Do not change. Otherwise it won't work.

                    The decisive point was this Thread: (19.0.0.226) Silent auto update does not work.

                    There a User gave a very valuable Hint:

                     

                    If you see the following in the log file, then the request to the server is failing:

                    2015-10-22+23-34-0.712 [warning] 1470 12029

                    2015-10-22+23-34-0.717 [warning] 1474 183

                    2015-10-22+23-34-0.722 [warning] 1475

                     

                    So i deployed the IIS to another Server and configured the Standard Ports 80/443.

                    And suddenly the Update Process worked fine. No Error or Warning Codes anymore.

                     

                    2017-9-18+13-14-47.180 [info] 1629 server.company.local

                    2017-9-18+13-14-47.196 [info] 1614

                    2017-9-18+13-14-47.196 [info] 1615

                    2017-9-18+13-14-47.212 [info] 1618

                    2017-9-18+13-14-47.212 [info] 1619 1063

                    2017-9-18+13-14-47.243 [info] 1629 server.company.local

                    2017-9-18+13-14-47.259 [info] 1614

                    2017-9-18+13-14-47.259 [info] 1615

                    2017-9-18+13-14-47.274 [info] 1618

                    2017-9-18+13-14-47.274 [info] 1604

                    2017-9-18+13-14-47.274 [info] 1608

                    2017-9-18+13-14-47.290 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

                    2017-9-18+13-14-47.462 [info] 1630 /pub/flashplayer/update/current/sau/27/xml/version.xml

                    2017-9-18+13-14-47.509 [info] 1630 /pub/flashplayer/update/current/sau/26/xml/version.xml

                    2017-9-18+13-14-47.556 [info] 1632

                    2017-9-18+13-14-47.587 [info] 1632

                    2017-9-18+13-14-47.618 [info] 1630 /pub/flashplayer/update/current/sau/26/xml/patch.xml

                     

                    =O====== M/26.0.0.151 2017-09-18+13-14-53.931 ========

                    0000 [W] 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

                    0001 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                    0002 [I] 00000011 1

                    0003 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                    0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

                    0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                    0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                    0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                    0008 [W] 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

                    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

                    0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                    0012 [W] 00001036 Software\Opera Software/Plugin Path 2

                    0013 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_26_0_0_126_Plugin.exe/ 2

                    0014 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerPlugin_26_0_0_126.exe/ 2

                    0015 [I] 00000014

                    0016 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_151_Plugin.exe

                    0017 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_151_Plugin.dll

                    0018 [I] 00000024 C:\WINDOWS\SysWOW64\Macromed\Flash\plugin.vch

                    0019 [I] 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

                    0020 [I] 00000022 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_26_0_0_151.exe

                    0021 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                    0022 [I] 00000012

                    =X====== M/26.0.0.151 2017-09-18+13-15-12.746 ========

                     

                    <irony_on>

                    Many Thanks for the very helpfull Tipps and Hints and the Support to solve this Issue.

                    <irony_off>

                    • 7. Re: Flash Player Silent Auto Update Internal Service not working
                      maria__ Adobe Employee

                      Hi,

                       

                      I apologize, your issue fell through the cracks.  Yes, as you have discovered, Background Updates only works on a specific port, which is documented in the Flash Player Admin Guide (see section 'Background updates from an internal server', page 24 of the current vesion of the Guide).  At this time Background Updates only works on port 443 (SSL port).

                       

                      --

                      Maria

                      • 8. Re: Flash Player Silent Auto Update Internal Service not working
                        danielb78 Level 1

                        This valuable Hint you could have gave me much more earlier. I thought, the Port is fine, i changed into. You haven't written any word, because of my first posting. There you could see, that i have configured Port 8084. So i thought this is not the Issue. But after searching the whole Web and finding this Post, i decided to change the port back to Standard. This Issue has driven me nuts.. :-(