I am in the same situation as this person. I signed up in July of 2017 but did not know that you offer a discount for students, I do not have the $89 cancellation fee. I love adobe and would love to use other software that is included with the student package, many that I do not have in my current plan. Can you please help me with changing my plan also?
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I understand that you were unaware about the educational pricing when you subscribed to Adobe Creative Cloud and would like to switch to the same.
Please Contact Customer Care as they would be able to help you switch the pricing and assist you further.
Let me know if you face troubles while connecting to support.