Preview Not Loading - Captivate 2017

[angelac86608463]

I was able to preview slides earlier, now I get the local host and the circle of death. Does this just mean the preview system is down? Is there a way to fix it? I have closed Captivate and reopened but that did not work

[Lilybiri]

Is it a responsive or a normal project? You talk about local host, but did you already try to publish and check the published output? It happened already for me as well, that the Preview was very sloppy, but the output worked fine, especially for HTML5 output.

[angelac86608463]

It is a responsive project, even when I try to publish it I cannot get it to open and test the responsive elements.

[Lilybiri]

After publishing do you test locally or after uploading to a webserver or a LMS (in case of a SCO)?

[angelac86608463]

Both, it appeared to be a problem with the file. I did the project over and it works fine.

[J_Sean_Geary]

Is there a known issue with this? I've spent hours on a project only to suddenly have it not preview or export. Extremely dissapointing...

[gregalchin]

same problem  happening here. Am at the stage of deleting captivate!

Must be a known issue.

[justinmalewezi]

Same problem with me ... very disappointed ...

[RodWard]

Are you on MACs?

[justinmalewezi]

Yes I am on Mac

[RodWard]

Take a look at this thread:

Re: New HTML5 output not working when uploaded

[fireandsnow]

Same issue not on a mac. Any Suggestions?

[RodWard]

Please provide more details about your specific issue.  Which preview are you talking about?  Which type of output?

[fireandsnow]

It was the exact same problem. In the end there was a problem with a drag and drop slide. I never did figure out what the issue was but i rebuilt the slide without using the drag and drop wizard and it works fine now.

[Gracie_Li]

I was having the same problem. When I contacted Adobe they told me that it is a problem with Chrome. I find it funny though that it's working one day and not the next. This is what I did to fix it and I am having no problems now.

1. Open Chrome, then click the three-dot icon at the top-right.
2. From the menu, click Settings > Advanced.
3. From Privacy and security options, scroll down and click on Content settings.
4. Click on the Flash option (It must be set at the Ask first setting).
5. In the Allow section, click Add.
6. In the Site field, type http://localhost, then click Add.
7. Return to Captivate, click Preview > In Browser. It should work now.

Unfortunately, this might need to be done every time new updates are installed on the computer.

Hope this helps!

[Lilybiri]

Sorry to repeat my comments, since you posted exactly the same workflow in another thread:

"Thanks for posting this workflow, which is due ot Flash security settings. If you publish to the default paths set by Captivate it isn't even necessary. What is necessary is to check the Browser to see if the Flash Player is enabled.

Hopefully you'll not be insulted when I tell that for a HTML5 project, this is not important however. There is a problem of misunderstanding with normal, non-responsive projects. The only Preview method for those projects, using HTML5 output is 'Preview HTML5 in Browser' 'F11). All other Preview methods use the Flash output, and are not really useful. This is not the case for responsive projects where all Preview mehtods use HTML5 output since there is no possibility to publish those projects to SWF.

I sincerely hope that next versions will allow to use HTML5 output for all Preview methods, will log another feature request."

[chackrass82191579]

Uninstall and reinstall from here

Google Drive - Virus scan warning

That's what the support did for me and it works fine now.

[Jeffton_J]

Working with:

Windows 10, PC, Cap 2017 , Responsive Project 1280 620.

I experienced the same issue, what I found was that the Drag and Drop was hindering me from previewing and publishing as everything was functioning fine until I added Drag and Drop using Interactions | Drag and Drop. 

I deleted the slide and worked fine, I continued troubleshooting and I found that the button sound that I was trying to use attached to the drop target  didn't work well, I re-imported the sound and this slide worked just fine. 

If your case is slightly different, just delete the drag and drop and try previewing again. This should fix it.

[ayanab53045415]

I am having this same issue with 10.0.1.285. The piece will not preview. it just spins.  I have had several people to check my settings in Captivate and on my PC and no one can find anything.  I copied the slides into a new project and I am still having the same issue. It took me several hours to build this piece and to record the many voice-overs.  Can someone help me?

[RodWard]

If you are trying to view this locally, upload your published output to a web server or an LMS and test it from there.  You may be running into issues with browser security interfering with local playback.  The output is actually intended to be played from a web server, so it's always best to test from that environment, otherwise you can be chasing your tail forever looking for the reason.

[beas20344498]

Same problems, six (simular) files. Edditing, previewing last week was fine. But since 17 sept 2018 preview is generating output but it wil not show in Safari. Than Captivate keeps hanging and I need to use a 'force stop'. The published content files eported to a LMS also start but will not open. Four out of six files and output works. I have the 'start playing' disabled in all projects. Try to fixs this since monday but no result. Safari on Mac IE and Croome it is all not working since 17 sept 2018.