Copy link to clipboard
Copied
Hi. I upgraded to a new laptop to help Lightroom & Photoshop perform better. A technician did the transfer of everything onto new laptop. A few weeks later Adobe stopped working, to immediately carry on working I re-subscribed (using my same details) and now my account is being debited twice month. Anyone else had this happen?
[Moved from the non-technical Lounge Forum to the specific Program forum... Mod]
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Copy link to clipboard
Copied
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Copy link to clipboard
Copied
When the software stopped working you should not have re-subscribed - your original subscription status did not change, just being able to use the software. So you ended up adding two subscriptions to your monthly bill - anyone who purchases two subscriptions will experience the same thing - there is no limit to how many subscriptions you can buy. Ideally, all you needed to do was sign back in (or sign out and back in) to the original subscription. If the ideal was not able to happen then you should have uninstalled and reinstalled.
Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)