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Hi All
Dell Precision 3420 ** NEW computer
Windows 7 64bit
Adobe Acrobat Standard 2017 ** just purchased, have disk
I just recently purchased and installed Standard 2017 on my new PC. Seems like every 2nd .pdf I open/create crashes on me. I get the error message that Adobe encountered a problem and will close (or words to that effect).
This has been happening since I installed the software.
For the price I paid, I expect to have better results. I previously had Adobe Acrobat X installed on my old computer and it worked without a hitch. Unfortunately I cannot install that version since it came pre-loaded on the computer.
Any help or advise on why this is happening and how to stop it.
Thanks
Barb
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Hi Niks Mom,
As I understand, the Acrobat Standard 2017 is crashing, Is that correct?
Please check for any pending updates from Help>Check for updates.
You may also try to reset the preferences, refer to the thread for the steps: https://forums.adobe.com/thread/1595848?start=0&tstart=0
Keep us posted with the results.
Regards,
Anand Sri.
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Hi There
I have already checked for updates to the software, there are none and I have already moved the Preference folder. That didn't make any difference.
Adobe Acrobat doesn't crash every single time, but enough that it's become more than a nuisance.
Any other suggestions?
Barb
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Hi Niks Mom,
Please use Adobe Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
to remove the Acrobat from the machine.
Restart the computer and then reinstall Acrobat back: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
Let us know how it goes.
Regards,
Anand Sri.