If it is a free font: Could you please give us the link to the font, you are trying to install?
I had to pay for both the desktop and web the font is Kristen normal itc.
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If you like, you may upload the font package to dropbox and send me the link via message (click on my avatar ). I’ll have a look at the problem and delete the fonts afterwards.
The files, you sent me test-wise, can’t work:
For selfhosting a web font you need:
the system font (.ttf or .otf). This font has to be installed on your machine.
the .woff, .eot and .svg web font files, which have to be installed via the Muse font menu.
Your font data are containing no system font and no .woff web font file.
Look at this short video tutorial: https://helpx.adobe.com/muse/how-to/add-self-hosted-web-fonts.html
Thanks for trying to help. I do also have the desktop font system font installed I believe it was the .OTF. I can't control what myfonts is giving me I've tried every possible configuration and their download setup menu and have eight different zip files with none off the files muse needs.
This is super frustrating I've contacted my fonts in an email describing to them the exact files I need from them to use in muse and they can't seem to provide them. I never should have used myfonts.com I have watched the video tutorial 10 teens and it's not that I don't understand I just can't get the right files from myfonts. I thinking of asking them for a refund and trying a different font vendor but I'm sure myfonts will tell me I'm SOL so this mistake is going to cost me dearly.
I only can say, the files you have gave me for testing reasons don’t include the system font don’t include the system font (.ttf or .otf) and the .woff font:
- either you don’t have the necessary font files or
- you didn’t send me the complete bundle.
In the first case, the font won’t work in Muse or on your web site, in the second case, I am not able to reproduce your issues.