1 Reply Latest reply on Sep 7, 2017 11:58 AM by 99jon

    Error 116

    nadiam45838076

      Every time i try to install photoshop this comes up :

       

       

      Exit Code: 116

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 0 error(s), 0 warnings(s)

       

      FATAL: Fatal Error '116' occurred while download

      FATAL: Error occured in install product workflow with error code 116 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=A CR&version=9.12.1&platform=win32&build=9.12.1.104,P:-190,PS:32,G:-70}

       

       

      what do i do ??

        • 1. Re: Error 116
          99jon Adobe Community Professional & MVP

          Are you using Photoshop CC ?

          This error means something went wrong with the installation package or during download.

          1. Re-start your computer
          2. Temporarily disable any anti-virus, internet security, fire wall
          3. Try installing again
          4. If successful re-enable security