I have the same problem..
Hello Friend! I've got the answer to your question, you have to convert the AI or ESP file to rgb format. Sadly this is nowhere mentioned in the guide. Cheers!
Hello Gal! Thanks... can you tell me exactly how to go about that within Illustrator? I'm fairly new to the using Illustrator, so rather than poke around forever if you could share the steps on how to do it I'd appreciate it! Thanks!
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It has to do with the color profile of the jpg that is being automatically generated for a preview file. If you are experiencing this issue I recommend you create your own jpg preview (in sRGB) and put it in a zipped folder with the vector file. You can upload the zipped folder instead of the standalone vector file and the display image should be identical to your jpeg.
Please note, the jpeg preview must be at least 15MP in size (5000X3000 pixels).
Hi! Disregard the things I've said about the rgb settings, that doesn't solve the problem entirely as I've noticed by uploading more vector images. The only thing that helps with the problem is the thing that Mat has suggested below, that is to save a Jpeg preview with the Ai and zip them together than upload that zip file.
So far so good but there was still a problem... For some reason the zip file isn't recognized as a valid file type, but as other contributors have suggested the problem goes away by uploading via ftp client (I use filezilla) which results in a flawless upload with nice colors.