1 Reply Latest reply on Sep 8, 2017 8:34 PM by daveb1400542

    PSE 15 Wont Open

    daveb1400542

      I get this when I try to open:

       

      Capture 21.JPG

       

      Then I get this:

      Capture 25.JPG

       

      Ran event viewer and I get this:

       

      Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1

      Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

      Exception code: 0xc0000095

      Fault offset: 0x0000000000008902

      Faulting process id: 0x2fe0

      Faulting application start time: 0x01d3291726e6ad3b

      Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

      Faulting module path: C:\windows\system32\LavasoftTcpService64.dll

      Report Id: aa2a9619-8f56-4703-b629-bf2c9474ece6

      Faulting package full name:

      Faulting package-relative application ID:

       

      Tried to find C:\windows\system32\LavasoftTcpService64.dll but it does not show up where it is listed:

       

      So I do not know what to do.  Can anybody help?

       

      Dave