1 Reply Latest reply on Sep 8, 2017 8:34 PM by daveb1400542

    PSE 15 Wont Open


      I get this when I try to open:


      Capture 21.JPG


      Then I get this:

      Capture 25.JPG


      Ran event viewer and I get this:


      Faulting application name: Adobe Photoshop Elements 15.0.exe, version:, time stamp: 0x57cd43a1

      Faulting module name: LavasoftTcpService64.dll, version:, time stamp: 0x555dc671

      Exception code: 0xc0000095

      Fault offset: 0x0000000000008902

      Faulting process id: 0x2fe0

      Faulting application start time: 0x01d3291726e6ad3b

      Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

      Faulting module path: C:\windows\system32\LavasoftTcpService64.dll

      Report Id: aa2a9619-8f56-4703-b629-bf2c9474ece6

      Faulting package full name:

      Faulting package-relative application ID:


      Tried to find C:\windows\system32\LavasoftTcpService64.dll but it does not show up where it is listed:


      So I do not know what to do.  Can anybody help?