Does it always crash at the same point? Is there a video at the point that might have problems? (Dropping frames?.)
Sorry that you're having this issue.
Have you updated to 14.2.1?
Are you using the ray-traced renderer, C4D renderer, or Classic renderer?
My version is actually 22.214.171.124 and I'm using ray-traced renderer.
This has been happening with several materials and in several spots of timeline. There's been mostly text layers in those precomposed comps.
Sometimes it helps that I import those comps to another project but still this is really annoying and affects negatively to my working speed which leads to making low-quality material just because I'm not having enough time. I'm very disappointed in this version and would like to know if there's any way to get refunds from these past couple of months.?
Sorry for your issue!
You haven't given us any detail about your system setup.
- Which OS are you on?
- What's the error message you're getting at the time of the crash?
- If you could post screenshots of the error messages or the crash log, that would be helpful.
I've been trying to solve this with the help of your customer servant via 24h-chat and he wasn't able to solve it. He suggested that there's something wrong with my computer but I had our technical support to look at it and they didn't find anything. All the other softwares are working properly.
My support suggested that there's something wrong with how your softwares work with PCs nowadays. Maybe you should look into that. I don't know.
What do you mean by OS? My processor is Intel Core i7-6700K CPU @ 4.00GHz
System type is 64-bit Operating System, x64-based processor
Today this crashing went overboard when I couldn't even delete certain 3D-layers from my comp. Thanks to AE, we weren't able to get material done by the deadline and the show wasn't as expected. So thank you very much for this inconvenience. I'm really starting to consider Final Cut.