1 Reply Latest reply on Sep 11, 2017 2:46 AM by Beverley Gray

    SERIAL NUMBER REVOKED !!!

    Mary Madeleine

      Hi I have been working with my Adobe Design & Web Premium CS6 Win UE for the past 4 years with no problem and I just got a new mac and when I put in my serial number is says it has been revoked ! What do I do. I have clients waiting for me to give them their work for a month now and nothing on these forums have been helpful. This was a adobe suite bought by my art professor when I was in school and it should still work.

        • 1. Re: SERIAL NUMBER REVOKED !!!
          Beverley Gray Adobe Employee

          Hi there

           

          In 2013 you contacted Adobe support to request a cross platform swap from Win to Mac.  You were issued with a Mac serial number and the Win serial number was cancelled.

           

          Please sign in to your Adobe account and check under Plans and Products for the Mac serial number that needs to be used for installation.

           

          Kind regards

           

          Bev