5 Replies Latest reply on Sep 14, 2017 3:42 AM by Sheena Kaul

    Activation Failure with Creative Cloud Dialog Box appears even when connected to the Internet


      Users are now presented with an Activation Failure dialogue box on first launch of a Creative Cloud app; this started appearing during the week commencing 4 September 2017. Before this client computers were activating on launch of Photoshop etc. seamlessly.


      I have already followed the suggestions at: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications


      There isn't a problem with the internet or firewall blocking here, and the message appears whether or not the client computer is behind a firewall. Other web services can be accessed successfully.


      Clicking Try Again activates Creative Cloud license, but I receive many support calls from users querying this message. The client iMacs are the same model, and imaged using the same method.


      How can I suppress this spurious message?


      Creative Cloud Activation Failure.png