5 Replies Latest reply on Sep 14, 2017 3:42 AM by Sheena Kaul

    Activation Failure with Creative Cloud Dialog Box appears even when connected to the Internet

    Ladbroke

      Users are now presented with an Activation Failure dialogue box on first launch of a Creative Cloud app; this started appearing during the week commencing 4 September 2017. Before this client computers were activating on launch of Photoshop etc. seamlessly.

       

      I have already followed the suggestions at: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

       

      There isn't a problem with the internet or firewall blocking here, and the message appears whether or not the client computer is behind a firewall. Other web services can be accessed successfully.

       

      Clicking Try Again activates Creative Cloud license, but I receive many support calls from users querying this message. The client iMacs are the same model, and imaged using the same method.

       

      How can I suppress this spurious message?

       

      Creative Cloud Activation Failure.png