1 Reply Latest reply on Sep 11, 2017 11:16 PM by Tancc

    Unable to start Photoshop. Error prompt to reload application manager didn't work.

    Tancc

      Dear Photoshop community,

       

      My photoshop couldn't get started since last week. There was an error prompt to reload the application manager.

      However, when I tried reinstalling, my existing photoshop application got uninstalled instead.

      The error message says "Installer failed to initialize".

      I could not reinstall since even when I tried to run the Creative Cloud set-up again.

       

      Does anyone knows how I can solve this issue?

      Appreciate some advice.

       

      With Gratitude!

      - Tancc