1 Reply Latest reply on Sep 11, 2017 11:16 PM by Tancc

    Unable to start Photoshop. Error prompt to reload application manager didn't work.

    Tancc Level 1

      Dear Photoshop community,

       

      My photoshop couldn't get started since last week. There was an error prompt to reload the application manager.

      However, when I tried reinstalling, my existing photoshop application got uninstalled instead.

      The error message says "Installer failed to initialize".

      I could not reinstall since even when I tried to run the Creative Cloud set-up again.

       

      Does anyone knows how I can solve this issue?

      Appreciate some advice.

       

      With Gratitude!

      - Tancc