2 Replies Latest reply on Sep 12, 2017 5:36 AM by Rodvi

    Problems with "Show gaps between pages" option

    Rodvi

      I use Acrobat DC 17 on Windows 10 with two pages scrolling view and options "Show gaps between pages", "Zoom to fit page". I think there are two problems with this option.

      1. When I push "Page Down" button screen flips through two pages but the subtle horizontal line appears at the top of the screen with width which is exactly equal width of the gap. This line is either gray or contains small piece of the previous two pages. If you push "Page Down" many times one by one this line will grow with every keystroke therefore big vertical offset appears. The same thing happens when I use a single page view. See top of the screenshot below to watch this vertical offset (i.e part of the previous two pages above grey horizontal line):

       

      Acrobat_2017-09-12_00-56-00.png

       

      2. Also when I press "Right arrow" button there is no offset but every such keystroke flips only ONE page. So I have to press "Right arrow" twice to see next two pages and this is very annoying.

       

      But if I disable "Show gaps between pages" then everything will be OK. I.e. offset will not appear after "Page Down" button and "Right arrow" button will flip through two pages instead of one.

       

      Maybe the first point is OK and not a bug (different behavior for "Page Down" and "Right arrow" buttons) but the second point looks like a bug.

      Please correct the "Show gaps between pages" option in the next Acrobat DC versions!

       

      Thanks.

        • 1. Re: Problems with "Show gaps between pages" option
          Akki_24 Adobe Employee

          Hi Rodvi,

           

          Thanks for sharing the detailed description to the explain the issue.

           

          I have focused on both the issues you have mentioned above. Tried exactly same as its explained, but none of them is reproducible.

          Checked with the latest version of Acrobat DC on Windows-10

          I assume you are experiencing these problems with a particular document.

           

          1- As horizontal line shown above, that seems fine. It should be like this when you select the "Shows gap between the pages" and your pages are aligned as "Two page view"

          For better experience you may select "Tow page scrolling" and "Show gaps between pages"

          It working fine at our end with these page display setting.

           

          2- When you uncheck "Show gaps between pages" that should not effect the number of page flips.

          When "Two page view" is selected and you press the Right arrow that should bring the next two pages with a single click whether "Show gap between pages" selected or not.

          Its tested at our end and working fine.

          If its causing trouble for you, then would suggest you to check with a different file that has multiple pages.

           

          Also see if there is any pending update, Open Acrobat>Help>Check for update.

           

          Regards,

          Akanchha

          • 2. Re: Problems with "Show gaps between pages" option
            Rodvi Level 1

            Hmm... These two issues appear only for "Two page scrolling" view. For simple "Two page view" case everything is OK.

             

            Also I have just discovered that the first issue (vertical offset when pressing "Page Up" or "Page Down" buttons; "Show gaps between pages" and "Two pages scrolling" enabled) appears only when there is some space on the left and right sides of the screen (this is a usual thing when pages are narrow but long). In that case there is a vertical gray (background) line on both sides, See my video below (in this video I pressed "Page Down" button multiple times):

             

             

            That happens with all my pdf documents. Could you try to reproduce this?

             

            Thanks,

            Rodvi