4 Replies Latest reply on Sep 14, 2017 12:05 PM by og76877996

    CC Photoshop isn't opening-showing spinning beach ball :(


      Hi there

      I have a Macbook pro and a CC account where I use Indesign, Illustrator and Photoshop

      Suddenly yesterday Photoshop refused to start up, showing the endless spinning coloured beach ball

      I did not change any settings or update

      Indesign and illustrator still work fine

      I was still able to open Photoshop in safe mode and it said that there was/is a possible problem with the display driver (NVIDIA GeForce GT650M)

      I updated my mac to the latest system Sierra 10.12.6   and  updated my Adobe Photoshop version

      but Photoshop still won't open


      On the Adobe FAQ page it says that they do support these nVidia graphic processor series:

      nVidia GeForce: series 400, 500, 600, 700

      So I guess that 650 is also supported as it is part of the 600 series??


      I tried to contact the Adobe helpline about this

      But.. very irritating: It seems impossible to contact Adobe by phone.. I've tried it several times for more than half an hour..   endlessly waiting in the queue


      What option is there?? Anyone?

      Thanks in advance


      I have a

      MacBook Pro (Retina, 15-inch, Early 2013)


      NVIDIA GeForce GT 650M 1024 MB

      Intel HD Graphics 4000 1536 MB