5 Replies Latest reply on Oct 10, 2017 9:19 AM by Jantzen.Belliston

    Analytics - DTM Communication issue?


      Hi all,


      We are trying to use the following Adobe Experience Cloud solutions together:

      - AEM 6.3

      - DTM (sandbox)

      - Analytics (sandbox)


      We have configured Analytics and DTM properly and included the header/footer DTM tags in our AEM page scripts. We have also verified the tags are present in the HTML markup and that the DTM .js file request returns a proper JS script body.


      Problem: on page load (AEM side) the Adobe Analytics reports are not being populated/updated.


      Assumption: There is some sort of communication issue between AEM > DTM and/or DTM > Adobe Analytics.


      Has anyone faced any similar issue before, particular with Adobe Sandbox instances? I searched around the forums but didn't find any similar topic.


      Best regards and thank you in advance,