1 Reply Latest reply on Sep 12, 2017 4:41 AM by Karl Heinz Kremer

    How to retrieve deleted Acrobat file

    genevievev56761732

      Hi.

       

      I opened up an article from the internet in Acrobat and made changes to it by highlighting and making notes but didn't save it. My computer died and then when I opened it again, I was unable to retrieve my document even though autosave has been enabled. I have looked in the temporary folder and the recycling bin but can't seem to find it. 

       

      Is there any way I can retrieve the document? I am using Mac by the way.

       

      Thank you.

        • 1. Re: How to retrieve deleted Acrobat file
          Karl Heinz Kremer Adobe Community Professional

          Your changes are very likely lost: when you open a file in the browser, but do not download it so that it gets saved on your computer, any changes made will  be lost when you close that file - either by moving to a different web page, or by shutting down your browser - and that also applies to a crash of the browser or the computer.

           

          Always download a document first, so that it is available locally, and then start to make changes. This way, the auto-save function can actually do it's job.