9 Replies Latest reply on Sep 13, 2017 7:09 PM by Theresa J

    Expired Trial Error & Technical Issue

    hannajohn63

      I purchased the Creative Cloud Photography plan, but Lightroom is telling me that my trial has expired. I tried uninstalling the app, signing out and back in, and even tried the Adobe Creative Cloud Cleaner Tool, but nothing has worked. I tried to cancel my account and Adobe offered 60 days of free service, so I kept my subscription, but it still says my trial has expired. When I signed in via the Lightroom app, it told me I had licensed my software, but my account status does not reflect that.

       

      Also, when I try to open Lightroom, it starts opening more Lightroom windows, one after another, until I have to shut down my computer just to get them to stop opening.

       

      Any help is appreciated!