0 Replies Latest reply on Sep 13, 2017 12:54 PM by matttrick151

    Unable to print PDFs

    matttrick151

      This is a new problem as of this week.

       

      I am currently getting errors or just freezing when printing to the Adobe PDF print. I am using Acrobat Standard XI fully updated to 11.0.21.18. We either get error 16, or an error that adobe acrobat is not activated, or it just freezes. This is now impacting multiple machines, all with valid acrobat licenses.

       

      I have tried uninstalling, reboot, run the adobe cleaner, reboot, reinstall. Try print, fails. Update acrobat, reboot. Try print, fails. Sometimes it will print once or twice after a reboot. If I just open a pdf that was already created everything is fine. It is only when printing I run into trouble.

       

      I ran system report:

       

      Account Detail:

         User Rights: Admin

         User Account Control: Limited

         Process Integrity: Undefined

         Profile Type: None

      Acrobat Detail:

         Sandboxing: Off

         Captive Reader: No

         Multi-Reader on Desktop Support: Off

      Applications Installed:

         Office Version: Office 2000+ 32-bit

      Available Physical Memory: 4060724 KB

      Available Virtual Memory: 3923204 KB

      BIOS Version: DELL   - 1072009

      Default Browser:

      Default Mail: Microsoft Outlook

          mapi32.dll

          Version: 1.0.2536.0 (WinBuild.160101.0800)

          Creation Date: 2017/03/18

          Creation Time: 4:58:42 PM

      Display Detail:

         Screen Width: 1920

         Screen Height: 1080

         Number of Monitors: 2

         Number of Mouse Buttons: 0

         Has Mouse Wheel: Yes

         Has Pen Windows: No

         Double Byte Character Set: No

         Has Input Method Editor: Yes

         Inside Screen Reader: No

      Graphics Card: Intel(R) HD Graphics 4600

          Version: 20.19.15.4531

          Check: Not Supported

      Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

          Version: 11.0.21.18

          Creation Date: 2017/07/27

          Creation Time: 1:29:26 AM

      Locale: English (United States)

      Monitor:

          Name: Intel(R) HD Graphics 4600

          Resolution: 1920 x 1080 x 60

          Bits per pixel: 32

      OS Manufacturer: Microsoft Corporation

      OS Name: Microsoft Windows 8

      OS Version: 6.2.9200 

      Page File Space: 4194303 KB

      Processor: Intel64 Family 6 Model 60 Stepping 3  GenuineIntel  ~3292  Mhz

      Session Detail:

         Boot Type: Normal

         Is Shutting Down: No

         Network: Available

         Inside Citrix: No

         Inside VMWare: No

         Remote Session: No

         Remote Control: No

         Using JAWS: No

         Using Windows-Eyes: No

         Using NVDA: No

      System Name: IS-MATT

      Temporary Directory: C:\Users\mattt\AppData\Local\Temp\

      Time Zone: Eastern Standard Time

      Total Physical Memory: 4194303 KB

      Total Virtual Memory: 4194176 KB

      User Name: mattt

      Windows Detail:

         Tablet PC: No

         Starter Edition: No

         Media Center Edition: No

         Slow Machine: No

      Windows Directory: C:\WINDOWS

       

      Installed plugins:

       

      C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api

          Version: 11.0.21.18

          Creation Date: 2017/07/27

          Creation Time: 1:29:34 AM

      C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\eBook.api

          Version: 11.0.21.18

          Creation Date: 2017/07/27

          Creation Time: 1:29:34 AM

      C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\EScript.api

          Version: 11.0.21.18

          Creation Date: 2017/07/27

          Creation Time: 1:29:34 AM

      C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api

          Version: 11.0.21.18

          Creation Date: 2017/07/27

          Creation Time: 1:29:34 AM

      C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\weblink.api

          Version: 11.0.21.18

          Creation Date: 2017/07/27

          Creation Time: 1:29:34 AM