1 Reply Latest reply on Oct 25, 2017 10:55 AM by Adorobat

    Can't view downloads

    tamzunc Level 1

      In the past I have downloaded and viewd bank statements.

      Now when I try to view from the website, when I select a PDF, I am sent to a large folder of 50-60 PDFs each named statement--useless to me to plow through these.

      Is there a way to bypass this or do something in settings.  I'm pretty sure this started when I installed DC.






        • 1. Re: Can't view downloads
          Adorobat Adobe Employee

          Hi Tamzunc,


          Sorry for the delay in response.


          As per the above-mentioned description, it seems you were viewing pdf in a web browser. Could you please let us know the web browser you are using to view bank statements- Chrome/ Safari/ Internet Explorer?

          Which operating system you have on the machine- Mac/Windows?


          For ex. in Chrome, you can apply the following setting to view pdf directly in a web browser:

          1- Launch Chrome > click three vertical dots in the top-right corner of the screen > click Settings

          2- Scroll down the page and click Advanced

          3- Click Content settings > scroll down the page and click PDF documents

          4- Move the slider to the left to turn off "Download pdf files instead of opening them in Chrome"



          Keep us posted with the results.