3 Replies Latest reply on Sep 17, 2017 5:07 PM by sylvia_halastmedia

    Adobe Premiere Pro CC 2017.1 has stopped working

    jasonm97605828

      Hi

      So I've been getting this error when ever I try to start up Adobe Premiere. When I checked the Event Viewer, the following details are shown.

       

      Faulting application name: Adobe Premiere Pro CC.exe, version: 11.1.2.22, time stamp: 0x592e1ca1

      Faulting module name: dvaui.dll, version: 11.1.2.22, time stamp: 0x592df8c4

      Exception code: 0xc0000005

      Fault offset: 0x0000000000332611

      Faulting process ID: 0x10e0

      Faulting application start time: 0x01d32d00889966b8

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro CC.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

      Report ID: c69c7640-98f3-11e7-829d-408d5cca2392

      Faulting package full name:

      Faulting package-relative application ID:

       

      I've tried reinstalling it, but didn't fix the issue

       

      Also I'm attaching the images of the error message I get.image (1).pngimage.png