7 Replies Latest reply on Sep 19, 2017 8:17 AM by amitcs06

    Crash on export to FTP or generation of HTML - MUSE 2017.1.0

    DS WildOutWest Level 1

      I updated to  MUSE 2017.1.0 (2017.1.0.821)

      I have repeated problems with exports both directly to the server via FTP and in creating HTML.

       

      This is is with sites that have been created in previous versions of Muse,

       

      With a paid subscription I expect there to be some live help. We are professionals and often do not have the time to be posting in help Forums, hoping someone from the community will help. Really disappointed and we are beginning the process of looking for more reliable solutions.  Trying to find live chat contact was a circular nightmare, that felt like a trick... there was no contact point.  This is for a CRASHING application. Please note that my impression is that this is a disgraceful level of support and it only makes me want to limit any future reliance on Adobe in every way possible.

       

      Thank you for your attention. here is the report that Apple generates on restart:

       

       

      NOTE: it would even be helpful if there were some sort of GUIDe to error or cause of the crash. I can only say, that the error happened on page 15 of 66, at 32% completion of generation of HTML.

       

      Event:           hang

      Duration:        2.00s (process was unresponsive for 234 seconds before sampling)

      Steps:           21 (100ms sampling interval)

       

       

      Hardware model:  MacPro5,1

       

       

      Heaviest stack for the main thread of the target process:

        21  start + 1 (libdyld.dylib + 13769) [0x7fff85e1e5c9]

        21  main + 1503 (Adobe Muse CC + 14031) [0x1069da6cf]

        21  MuseApp::RunEventLoop() + 24 (Adobe Muse CC + 113400) [0x1069f2af8]

        21  ??? (<28C803BC-CA45-31D9-93AE-70C90AD7C00C> + 38920) [0x109445808]

        21  -[NSApplication run] + 711 (AppKit + 551784) [0x7fff94192b68]

        21  -[MuseMacApplication sendEvent:] + 790 (Adobe Muse CC + 100998) [0x1069efa86]

        21  -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346 (AppKit + 593496) [0x7fff9419ce58]

        21  _DPSNextEvent + 978 (AppKit + 596139) [0x7fff9419d8ab]

        21  _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 205099) [0x7fff8af9912b]

        21  ReceiveNextEventCommon + 179 (HIToolbox + 205294) [0x7fff8af991ee]

        21  RunCurrentEventLoopInMode + 235 (HIToolbox + 206191) [0x7fff8af9956f]

        21  CFRunLoopRunSpecific + 296 (CoreFoundation + 465400) [0x7fff85a089f8]

        21  __CFRunLoopRun + 2024 (CoreFoundation + 468008) [0x7fff85a09428]

        21  __CFRunLoopDoTimers + 301 (CoreFoundation + 1221949) [0x7fff85ac153d]

        21  __CFRunLoopDoTimer + 1059 (CoreFoundation + 749203) [0x7fff85a4de93]

        21  __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 750084) [0x7fff85a4e204]

        21  __NSFireTimer + 95 (Foundation + 309747) [0x7fff88e8c9f3]

        21  ??? (<28C803BC-CA45-31D9-93AE-70C90AD7C00C> + 43670) [0x109446a96]

        21  ??? (<252A234E-D788-3C4B-8500-C049F9E5F7FD> + 214416) [0x107e3b590]

        21  ??? (<252A234E-D788-3C4B-8500-C049F9E5F7FD> + 208963) [0x107e3a043]

        21  MuseErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 39 (Adobe Muse CC + 986599) [0x106ac7de7]

        21  ??? (<252A234E-D788-3C4B-8500-C049F9E5F7FD> + 208812) [0x107e39fac]

        21  MuseApp::DoIdle() + 14 (Adobe Muse CC + 124974) [0x1069f582e]

        21  MuseIdle::DoIdle() + 50 (Adobe Muse CC + 1416482) [0x106b30d22]

        21  MuseIdleManager::HandleTick(unsigned int, char const*) + 1358 (Adobe Muse CC + 1417934) [0x106b312ce]

        21  IMuseIdleProc::Run() const + 167 (Adobe Muse CC + 16071) [0x1069daec7]

        21  MuseDialogHost::ModalLoopRunner::DoRun() + 23 (Adobe Muse CC + 464631) [0x106a486f7]

        21  MuseDialogHost::DoRunModal() + 852 (Adobe Muse CC + 453252) [0x106a45a84]

        21  MuseDialogBase::ModalDuring() + 9 (Adobe Muse CC + 4106777) [0x106dc1a19]

        21  ??? (<2A1B05F0-77C8-379F-A47B-E3DE82309A50> + 3730330) [0x1086edb9a]

        21  -[NSApplication runModalSession:] + 71 (AppKit + 4746852) [0x7fff94592e64]

        21  -[NSApplication _realDoModalLoop:peek:] + 666 (AppKit + 2476167) [0x7fff94368887]

        21  -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346 (AppKit + 593496) [0x7fff9419ce58]

        21  _DPSNextEvent + 978 (AppKit + 596139) [0x7fff9419d8ab]

        21  _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 205099) [0x7fff8af9912b]

        21  ReceiveNextEventCommon + 179 (HIToolbox + 205294) [0x7fff8af991ee]

        21  RunCurrentEventLoopInMode + 235 (HIToolbox + 206191) [0x7fff8af9956f]

        21  CFRunLoopRunSpecific + 296 (CoreFoundation + 465400) [0x7fff85a089f8]

        21  __CFRunLoopRun + 927 (CoreFoundation + 466911) [0x7fff85a08fdf]

        21  __CFRunLoopDoSources0 + 269 (CoreFoundation + 469421) [0x7fff85a099ad]

        21  __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 526369) [0x7fff85a17821]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 3752747) [0x11abc332b]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 3517839) [0x11ab89d8f]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 3515385) [0x11ab893f9]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 1430298) [0x11a98c31a]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 1216922) [0x11a95819a]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 4132129) [0x11ac1fd21]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 19266355) [0x11ba8eb33]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 19267824) [0x11ba8f0f0]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 6109065) [0x11ae02789]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 2086753) [0x11aa2c761]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 843425) [0x11a8fcea1]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 832255) [0x11a8fa2ff]

        21  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 835060) [0x11a8fadf4]

        21  ??? (<5FF251A5-77C8-3950-8EE7-B7FE435BD897> + 6955115) [0x12df9706b]

        21  ??? (<5FF251A5-77C8-3950-8EE7-B7FE435BD897> + 6967578) [0x12df9a11a]

        21  ??? (<5FF251A5-77C8-3950-8EE7-B7FE435BD897> + 6963227) [0x12df9901b]

        21  ??? [0x158e2b047]

        21  ??? [0x15b35f581]

        21  ??? [0x15b35a920]

        21  ??? [0x157a42a29]

        21  ??? [0x15b4d923b]

        21  ??? [0x15b40691f]

        21  ??? [0x15b404c32]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1468149) [0x12a47f6f5]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1429409) [0x12a475fa1]

        21  ??? [0x15da4397c]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1429409) [0x12a475fa1]

        21  ??? [0x15da4397c]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1430054) [0x12a476226]

        21  ??? [0x15da44e7c]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1429409) [0x12a475fa1]

        21  ??? [0x15da4397c]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        21  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        19  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426370) [0x12a4753c2]

        12  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1426955) [0x12a47560b]

        12  ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1414577) [0x12a4725b1]

        12  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 17411303) [0x11b8c9ce7]

        12  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 6109065) [0x11ae02789]

        12  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5366275) [0x11ad4d203]

        12  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5364100) [0x11ad4c984]

        12  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5365045) [0x11ad4cd35]

        12  ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5372311) [0x11ad4e997]

        12  ??? [0x15da46189]

        6   ??? [0x15da4645d]

        6   ??? (<624E6E8F-ACC9-3802-83A3-51970E64F769> + 1451213) [0x12a47b4cd]

        6   ??? [0x15d940202]

        6   ??? [0x145bc9d6f]

        6   ??? [0x145bcedd2]

        6   ??? [0x15d9a314d]

        6   ??? [0x15d9a314d]

        6   ??? [0x15d9a314d]

        6   ??? [0x15d9a314d]

        5   ??? [0x15d9a314d]

        3   ??? [0x15d9a314d]

        3   ??? [0x15d9a314d]

        2   ??? [0x15d9a2e6d]

        2   ??? [0x15d93df2c]

        2   ??? [0x15d93df2c]

        2   ??? [0x146dbd75d]

        2   ??? (<0E0D303E-2A48-340F-94A2-EEC3832E5895> + 11361100) [0x129b74b4c]

        2   ??? (<0E0D303E-2A48-340F-94A2-EEC3832E5895> + 7948771) [0x1298339e3]

        1   ??? (<0E0D303E-2A48-340F-94A2-EEC3832E5895> + 7952964) [0x129834a44]

        1   ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5469353) [0x11ad664a9]

        1   ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5888390) [0x11adcc986]

        1   ??? (<22AC8028-FC96-35CA-9E14-FF5DDABB4ABE> + 5450426) [0x11ad61aba] (running)