I've been having intermittent issues with saving documents in QuickBooks to PDF for several months now. When the function within QB would fail (which it honestly works once a day if at all), I would use the printer option "Adobe PDF on Documents\*.pdf", however, that has begun to fail me as well. This time my enter computer would freeze and I would have to force a restart to be able to use my machine. I've also tried a Microsoft PDF printer, but that does not always work. My OS is Windows 10 Pro, my QB is Enterprise v17, and I have a full version of Adobe Acrobat DC. I've been seeing that QB17 is not compatible with DC, can I have 11 Reader and DC installed on the same Windows machine? Any assistance to solve this issue would be appreciated.
As I understand, when printing QuickBooks document to Adobe PDF, computer freezes, is this correct?
Try disabling protected view and see if that helps. Launch Adobe Acrobat > click Edit > Preferences >
Under Security (Enhanced) > click the button Off next to Protected View.
Click OK > Relaunch Acrobat and try again.
Please note: Disabling Protected View is for troubleshooting purposes only. Turn the feature back on when the troubleshooting is complete.
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